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Description
Knowledge bases work best when you are able to focus on creating great self-serve content. HelpDocs is packed with all the tools you will need to spend more time providing personalized support to customers who require it. Our search algorithm has been perfected over years so you don’t have to. Our search is easy to use and allows for typo-free results. The HelpDocs platform's Showcase lets you see what's possible. Online shops can help customers with shipping, and software can power blockchain storage. Your customers will find answers quickly with advanced caching, smart integrations and SEO-focused templates. So will your customer support team. We are constantly pushing the boundaries by using the most recent technology to create templates that are accessible, adaptable, and easy to use. You can touch it all.
Description
Fully Cloud System for Help Desk Management & Knowledge Base. Different charts and reports are available, broken down by tickets, customers, technicians, and so on. It also offers API for integration with other systems. This includes self-service portal, multiword search, chat, and fast closing of services.
API Access
Has API
API Access
Has API
Integrations
Crowdin
Desktop.com
Front
Hyperping
Pendo
Quickwork
Shift
Signals
Simpo
elevio
Integrations
Crowdin
Desktop.com
Front
Hyperping
Pendo
Quickwork
Shift
Signals
Simpo
elevio
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
R$50/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpDocs
Country
United Kingdom
Website
www.helpdocs.io
Vendor Details
Company Name
Audisys Informatica
Founded
1995
Country
Brazil
Website
www.sabiovirtual.com.br
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal