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Description
Knowledge bases work best when you are able to focus on creating great self-serve content. HelpDocs is packed with all the tools you will need to spend more time providing personalized support to customers who require it. Our search algorithm has been perfected over years so you don’t have to. Our search is easy to use and allows for typo-free results. The HelpDocs platform's Showcase lets you see what's possible. Online shops can help customers with shipping, and software can power blockchain storage. Your customers will find answers quickly with advanced caching, smart integrations and SEO-focused templates. So will your customer support team. We are constantly pushing the boundaries by using the most recent technology to create templates that are accessible, adaptable, and easy to use. You can touch it all.
Description
Malcolm! This is a collection of web-based tools that allow you to interact with your users.
Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates.
Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content.
We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options.
If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice.
Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.
API Access
Has API
API Access
Has API
Integrations
Asana
Crowdin
Desktop.com
Dropbox
Easyflow
Front
HubSpot Customer Platform
Jira
KonnectzIT
Mailchimp
Integrations
Asana
Crowdin
Desktop.com
Dropbox
Easyflow
Front
HubSpot Customer Platform
Jira
KonnectzIT
Mailchimp
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
£30.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpDocs
Country
United Kingdom
Website
www.helpdocs.io
Vendor Details
Company Name
Acknowledgement
Founded
2003
Country
United Kingdom
Website
malcolm.app
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Online Form Builders
Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
