Help Scout
4.6 out of 5 starsAverage Ratings 12 Ratings
Average Ratings 0 Ratings
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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
Servuno is a web-based CRM and business operations tool designed specifically for small to medium-sized service enterprises, such as trades, IT firms, agencies, driving schools, and office environments. This platform centralizes essential components like customer records, contact information, service agreements, ongoing services, notes, and customer histories into a single interface. Users can enhance functionality with optional modules, which include a customizable customer portal featuring the business's branding, ticket intake and management, invoicing solutions, employee management, time tracking, document storage, customer communication, reminders, and route optimization. Teams have the ability to assign different roles and permissions, while customers benefit from the portal by accessing services, updating personal information, and submitting requests conveniently. The SaaS solution is accessible from any browser on various devices, including computers, tablets, and smartphones, eliminating the need for software installation or dedicated servers. Subscription plans are structured around the number of administrative user accounts, while customers utilizing the portal do not count against that limit. Additionally, businesses have the flexibility to add or remove modules as their needs change over time, ensuring a tailored experience for each organization. This adaptability allows companies to focus on growth while managing operations more efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Better Reports
Yes
Bold BI
Yes
Boostopia
Yes
Capsule
Yes
Chatterbox
Yes
Cognito Forms
Yes
Constant Contact
Yes
Crowdin
Yes
Emotive
Yes
HubSpot Marketing Hub
Yes
Integrations
Better Reports
No
Bold BI
No
Boostopia
No
Capsule
No
Chatterbox
No
Cognito Forms
No
Constant Contact
No
Crowdin
No
Emotive
No
HubSpot Marketing Hub
No
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Pricing Details
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
Funck GmbH
Founded
2023
Country
Germany
Website
servuno.de/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
