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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

Description

frontline.io is an AI-powered XR platform that helps machinery manufacturers manage training, service, support, and operations across the equipment lifecycle. The platform combines Digital Twins, augmented reality, virtual reality, remote assistance, AI-generated workflows, and analytics in one system. Teams can mirror real-world machinery in a digital replica, then use that environment for simulation, training, troubleshooting, and optimization. frontline.io can convert CAD files into interactive Digital Twins and transform PDF, Word, or HTML documents into guided interactive flows. Technicians can follow step-by-step procedures in 2D, AR, or VR while field teams connect with remote experts through live video, annotations, and real-time support. The platform includes a Knowledge Hub for managing the data sources behind AI answers, AI Insight for finding and improving procedures, and AI translation for deploying flows across 13 languages. Manufacturers can use frontline.io to reduce onboarding time, standardize execution, capture workflow data, and identify skill gaps or operational improvements. The platform supports industries such as automotive, industrial manufacturing, aerospace and defense, medical, agro-mechanics, semiconductors, printing, and data centers. By combining AI, Digital Twins, XR training, remote assist, guided procedures, and analytics, frontline.io helps manufacturers turn knowledge into repeatable field execution.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce

Pricing Details

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Trial
Free Version

Pricing Details

$300/month/10 users
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Help Lightning

Founded

2016

Country

United States

Website

helplightning.com

Vendor Details

Company Name

frontline.io

Founded

2015

Country

United States

Website

frontline.io

Product Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Product Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

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