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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

Description

Empower new employees globally with just a single click by automating your equipment management processes. Let Hofy take care of the logistics, ensuring that your HR operations are streamlined through automated delivery and retrieval of equipment worldwide. You can oversee the complete lifecycle of remote equipment—from delivery to recovery—all in one centralized platform. Enhance your organization’s security and efficiency with adaptable IT services that grow alongside your needs. We are dedicated to fostering a world where geographic limitations do not hinder exceptional work, and we firmly believe that outstanding work begins with the proper tools. Our service simplifies the provision and management of home office equipment on a global scale, enabling your teams to excel no matter where they are located. Hofy is the quickest, simplest, and most compliant solution for outfitting your international teams for remote work. Distribute and collect equipment across the globe in mere seconds, allowing your teams to focus on their core responsibilities. Establish a scalable system for equipping new hires, ensuring they have everything they need to succeed from their very first day. With Hofy, the future of remote work is not just accessible; it’s effortless.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BambooHR No 
Charlie HR No 
Freshteam No 
Genesys Cloud CX Yes 
HiBob No 
Humaans No 
IFS Field Service Management Yes 
Sage BusinessWorks No 
Salesforce Yes 
Square POS No 
Workday Extend No 

Integrations

BambooHR Yes 
Charlie HR Yes 
Freshteam Yes 
Genesys Cloud CX No 
HiBob Yes 
Humaans Yes 
IFS Field Service Management No 
Sage BusinessWorks Yes 
Salesforce No 
Square POS Yes 
Workday Extend Yes 

Pricing Details

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Help Lightning

Founded

2016

Country

United States

Website

helplightning.com

Vendor Details

Company Name

Hofy

Country

United Kingdom

Website

www.hofy.com

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation Yes 
Cross-Device Publishing Yes 
Drag & Drop No 
For Mapping No 
For Sales Yes 
For Training / Education Yes 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics Yes 
Virtual Reality No 

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Alternatives

Alternatives

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