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Description

Introducing your round-the-clock digital hotel assistant, meticulously crafted to cater to the requirements of hotels and apartments alike. Are you interested in enhancing your guests' experience by offering digital services and streamlining processes like check-in and check-out? HelloGuest provides a customized digital solution suitable for every type of host, ranging from small boarding houses to large hotel chains and entire destinations. The HelloGuest multi-app serves as a perfect gateway to digital transformation, linking guests and hosts in ways that have not been achieved before. This innovative app guides guests throughout their 360° journey, from booking to check-out, while efficiently digitizing and automating essential processes such as check-in, room access, and payment transactions. Guests can easily access and order services like room service or spa and restaurant offerings, all presented in a user-friendly format. Moreover, the app replaces traditional room phones with integrated calling and chat features, delivering push notifications directly to all guests. Essential hotel information and the Guest ABC are accessible to everyone at any time, ensuring a seamless experience throughout their stay. Embracing this technology not only enhances guest satisfaction but also streamlines hotel operations significantly.

Description

Mindcat Stays offers a comprehensive hotel booking and front-desk management solution tailored for operators of hotel apartments, furnished apartments, holiday homes, chalets, and small hotels. The platform features a booking website branded for each property, enabling guests to search for availability and make reservations for nights, weeks, or months. Front-desk personnel can efficiently oversee direct bookings from the web, phone inquiries, walk-in guests, and corporate reservations using a centralized calendar that tracks reservation details, payment statuses, invoices, and booking exports. Operators have the flexibility to customize various aspects, including unit types, pricing, minimum stay requirements, additional services, cancellation policies, VAT, and the Tourism Dirham, all while managing multiple properties from a single dashboard. The system is hosted in the UAE or Saudi Arabia and can also be utilized within a customer's own cloud or data center. Guest-facing pages are available in English and partially translated into Arabic, although the service currently lacks synchronization with major booking platforms like Booking.com, Expedia, or Airbnb, and does not support Shomoos registration or ZATCA e-invoicing. Additionally, Mindcat Stays is designed to streamline operations and enhance guest experiences through its user-friendly interface and robust features.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alexa Yes 
PayPal No 

Integrations

Alexa No 
PayPal Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

AED 20/unit/month
You pay per room or apartment guests can book, per month. A three-bedroom apartment sold as one unit counts once. The price per unit drops as you grow: each band’s price applies only to the units inside that band. Front desk, reservations, housekeeping and finance logins are free, and so are extra buildings. There is no fee per booking.

Band: AED | SAR | USD per month
1 to 20: 20 | 20 | 5.45
21 to 60: 12 | 12 | 3.27
61 to 150: 8 | 8 | 2.18
Above 150: 5 | 5 | 1.36
Worked example. A hotel apartment building with 60 units pays 20 × 20 + 40 × 12 = AED 880 a month (SAR 880, USD 239.62). With 120 units across two buildings it is AED 1,360 (USD 370.32). With 250 units it is AED 2,100 (USD 571.82). The shared option has a minimum of AED/SAR 490 a month (USD 133.42), which covers up to 27 units.

How you run it changes the multiplier.

Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The per-unit price above | AED/SAR 490 (USD 133.42)
Your own servers, hosted by us in the UAE or Saudi Arabia: Per-unit price × 2 | AED/SAR 5,599 (USD 1,524.57)
In your own cloud or data centre, run by us: Per-unit price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
One-time setup. Up to 20 units: AED/SAR 3,900 (USD 1,061.95). 21 to 60: AED/SAR 4,900 (USD 1,334.24). 61 to 150: AED/SAR 7,900 (USD 2,151.12). Above 150: from AED/SAR 12,900 (USD 3,512.59), scoped in writing. Setup covers your buildings, apartment types, unit numbers by floor, rates, weekend and season prices, minimum stays, the Tourism Dirham by category, VAT on invoices, your photos and wording on the booking site in Arabic and English, your domain, booking emails through your own mail server, the import of future bookings from your spreadsheet, and one training session for the front desk. Connecting a Gulf card gateway is quoted in writing once we have checked it. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.

Not in the price. Card gateway fees are paid to your gateway. There are no per-booking fees and no commission. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HelloGuest

Founded

2014

Country

Germany

Website

www.helloguest-solutions.com/en/index.html

Vendor Details

Company Name

Mindcat Technology Consultants FZE

Founded

2022

Country

F-15, Warba Center, Deira, Dubai, United Arab Emirates

Website

mindcat.ai/apps/stays

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Product Features

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