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features
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support

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Description

Elevate your customer experience performance and insights to a new level with Happitu, a robust workforce and scripting platform designed to serve as a dedicated coach for your service team. By providing essential processes, resources, and insights, it empowers your agents to create the ideal customer experience during phone interactions. Happitu meticulously analyzes all of your customer interactions, revealing the true experiences of your clients. With the innovative Happitu Vision feature, every customer call is automatically recorded, thoroughly analyzed, and scored based on various customer experience metrics. The intuitive dashboard quickly highlights areas ripe for improvement in customer experience and allows for detailed examination of specific moments within customer interactions. You can customize metrics to keep track of unique and evolving customer interactions, making it easy to search for calls based on sentiment and pinpointing critical moments. Additionally, Happitu's guidance system supports your agents by providing tailored workflows, adaptive scripting, and dynamic assistance topics to enhance every interaction. This way, your team can continually refine their approach, ensuring that they consistently meet and exceed customer expectations.

Description

Steep is an innovative analytics platform that transforms the collaborative use of data among businesses through its metric-driven approach. It allows for the establishment of a system where visualizations rely on unified definitions, eliminating redundancy in data reporting. Users can systematically document and categorize all metrics, providing a centralized hub for everyone to access and analyze them. The platform simplifies the analysis process, requiring no SQL knowledge or specialized training, empowering teams to independently address their queries. With its multi-layered analytical capabilities, experts can quickly derive insights while combining metrics, drilling down, and utilizing overlay functions for deeper understanding. Reports are reimagined to enhance communication, collaboration, and decision-making, utilizing a flexible document format suitable for the entire organization. Users can seamlessly create diverse content and collaborate effectively, easily integrating various elements like graphs and text blocks through a simple drag-and-drop interface. By uniting all roles in one comprehensive document, Steep facilitates the creation of everything from spontaneous insights to refined management presentations, fostering an environment for sharing and discussing findings to promote informed decision-making. Ultimately, Steep not only streamlines data usage but also cultivates a culture of collective intelligence within organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cube

Integrations

Cube

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

€12 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Happitu

Country

United States

Website

happitu.com

Vendor Details

Company Name

Steep

Country

Sweden

Website

steep.app/

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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