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Description
Elevate your customer experience performance and insights to a new level with Happitu, a robust workforce and scripting platform designed to serve as a dedicated coach for your service team. By providing essential processes, resources, and insights, it empowers your agents to create the ideal customer experience during phone interactions. Happitu meticulously analyzes all of your customer interactions, revealing the true experiences of your clients. With the innovative Happitu Vision feature, every customer call is automatically recorded, thoroughly analyzed, and scored based on various customer experience metrics. The intuitive dashboard quickly highlights areas ripe for improvement in customer experience and allows for detailed examination of specific moments within customer interactions. You can customize metrics to keep track of unique and evolving customer interactions, making it easy to search for calls based on sentiment and pinpointing critical moments. Additionally, Happitu's guidance system supports your agents by providing tailored workflows, adaptive scripting, and dynamic assistance topics to enhance every interaction. This way, your team can continually refine their approach, ensuring that they consistently meet and exceed customer expectations.
Description
Steep is an innovative analytics platform that transforms the collaborative use of data among businesses through its metric-driven approach. It allows for the establishment of a system where visualizations rely on unified definitions, eliminating redundancy in data reporting. Users can systematically document and categorize all metrics, providing a centralized hub for everyone to access and analyze them. The platform simplifies the analysis process, requiring no SQL knowledge or specialized training, empowering teams to independently address their queries. With its multi-layered analytical capabilities, experts can quickly derive insights while combining metrics, drilling down, and utilizing overlay functions for deeper understanding. Reports are reimagined to enhance communication, collaboration, and decision-making, utilizing a flexible document format suitable for the entire organization. Users can seamlessly create diverse content and collaborate effectively, easily integrating various elements like graphs and text blocks through a simple drag-and-drop interface. By uniting all roles in one comprehensive document, Steep facilitates the creation of everything from spontaneous insights to refined management presentations, fostering an environment for sharing and discussing findings to promote informed decision-making. Ultimately, Steep not only streamlines data usage but also cultivates a culture of collective intelligence within organizations.
API Access
Has API
API Access
Has API
Integrations
Cube
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
€12 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Happitu
Country
United States
Website
happitu.com
Vendor Details
Company Name
Steep
Country
Sweden
Website
steep.app/
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics