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Description

This all-in-one social, collaborative and intranet platform is designed for businesses using Google's G Suite. The platform combines an intranet, social networking, and collaborative features into one integrated solution. Happeo is used worldwide by more than 300k people to unlock the benefits of employee engagement. It has been awarded for its ease-of-use, best workplace integrations and user-friendliness.

Description

Oracle Knowledge Management delivers information effectively and consistently through various channels. This solution enhances the speed of issue resolution for call center representatives while enabling customers to easily find the information they seek, ultimately boosting customer satisfaction and loyalty. Accelerate the development of resources that assist both your customers and call center agents. With an intuitive authority tool and robust media support, you can quickly create knowledge articles and other materials to provide the most relevant answers precisely where they are needed. Achieve greater efficiency and scalability by utilizing simple point-and-click custom templates designed for announcements, FAQs, guides, and more. Collaborate with a diverse range of content contributors to establish an exemplary knowledge repository. Additionally, allow your subject matter experts to review, comment, and approve content updates using a streamlined workflow engine that effectively orchestrates the content creation process. This collaborative approach not only enhances the quality of your knowledge base but also fosters greater engagement among team members.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asana Yes 
Box Yes 
Cerkl Broadcast Yes 
Facebook Yes 
Gmail Yes 
Google Analytics Yes 
Google Chat Yes 
Google Cloud Search Yes 
Google Drive Yes 
Google Hangouts Yes 
Google Slides Yes 
Google Workspace Yes 
Jira Yes 
Kustomer Yes 
Oracle Cloud CX No 
Salesforce Yes 
Slack Yes 
Smartsheet Yes 
X (Twitter) Yes 
YouTube Yes 

Integrations

Asana No 
Box No 
Cerkl Broadcast No 
Facebook No 
Gmail No 
Google Analytics No 
Google Chat No 
Google Cloud Search No 
Google Drive No 
Google Hangouts No 
Google Slides No 
Google Workspace No 
Jira No 
Kustomer No 
Oracle Cloud CX Yes 
Salesforce No 
Slack No 
Smartsheet No 
X (Twitter) No 
YouTube No 

Pricing Details

Per user based pricing model. Three packages offer different features: Starter, Growth, and Enterprise.

Starter:
- Build topic-based knowledge hubs with AI assistance
- Share updates and announcements across Happeo, Slack and email
- Connect your essential workplace tools

Growth:
- Everything in Starter, plus
- Deliver a branded employee experience
- Measure engagement and knowledge impact
- Manage knowledge with advanced governance
- Extend Happeo with more integrations

Enterprise:
- Everything in Growth, plus
- Protect knowledge with enterprise security
- Manage identities with SSO and provisioning
- Create custom widgets for your knowledge hubs
- Extend Happeo with developer APIs
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Happeo

Founded

2017

Country

Finland, Netherlands

Website

www.happeo.com

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/service/knowledge-management/

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Internal Communications

App Integration Yes 
Blogs Yes 
Chat/Messaging Yes 
Email Management Yes 
Employee Directory Yes 
Event Calendar Yes 
Newsletter Management Yes 
Photo Gallery Yes 
Social Sharing Yes 
Survey Management No 
Telephony Yes 
Video Chat Yes 
Voice Chat Yes 

Intranet

Activity / News Feed Yes 
Blogs Yes 
Calendar Management Yes 
Content Management Yes 
Discussions / Forums Yes 
Employee Directory Yes 
Knowledge Management Yes 
Policy Management Yes 
Search Yes 
Wiki Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Portal

Chat No 
Collaboration Yes 
Content Management Yes 
Document Management Yes 
File Sharing Yes 
Search Yes 

Social Networking

Activity / News Feed Yes 
Advertising Management No 
Blogs Yes 
Data Security Yes 
Event Management No 
Group Management Yes 
Media Library Yes 
Privacy Options Yes 
Real-time Chat No 
Social Media Integration No 
Social Media Tagging Yes 
User Profiles Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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