Oracle Knowledge Management Integrations

Oracle Cloud CX is a cloud platform that combines best practices and applied new technologies. It offers tools that are simple enough to be used by business users, but powerful enough to be extended by developers. Oracle CX applications are flexible and innovative, with consistent performance and security. Oracle Cloud CX is data-first. It connects customer transactions, customer behavior, and demographics across sales, marketing, service, and back-office applications to create the next great experience. Oracle has been helping customers to manage, secure and drive business value out of data for over 40 years. Data is our DNA. To personalize customer experiences, create, syndicate, distribute, and distribute consistent and relevant content and offers. Oracle Content Management consolidates all enterprise content and assets, including invoices, marketing assets and company files, images and videos, in one place.

Oracle Service allows you to predict customer service needs, automate processes and provide tailored responses. It also balances self-service and assisted customer services models. It provides powerful and intelligent B2B and B2C field solutions that enable customers to get the service they need, when and where they need it. Customers can find answers via your website or digital assistant. Agents can anticipate and respond with relevant details and knowledge. Oracle Service allows you to provide personalized, proactive, timely customer support. You can also empower agents with knowledge and relevant details to anticipate and respond to customers' needs. Your service agents can focus on more difficult or escalated issues by delivering a seamless, personal, and always-on customer service experience using a variety digital tools.

Oracle Intelligent Advisor helps service agents provide the best advice to each customer. This decision automation solution allows business users to create rules that ensure consistent, transparent responses to customers. It also makes it possible to provide intelligent, personalized, and efficient customer service. Customers can quickly and efficiently resolve simple and more complex problems. Intelligent online interviews allow you to provide personalized advice that is tailored to each individual. Business users can configure advice via a web browser or a desktop tool. Business users can create and manage rules without the need for a programmer. You can create and deploy decision-making service in a web browser. This eliminates the need to install or manage a desktop development tool. You can easily share decision-making rules and centralize your custom application logic with other stakeholders.