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ease
features
design
support

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Description

An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks. The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.

Description

The TellZen Employee Experience Platform (EEP) simplifies the entire employee lifecycle, surpassing conventional HR surveys that fail to address individual employee needs. It provides a secure, retaliation-free communication avenue that empowers employees and nurtures an innovative work environment. We assert that Employee Experience is an ongoing process rather than a mere annual or semi-annual survey. It encompasses all aspects, from onboarding to engagement, performance, recognition, culture, and interpersonal relationships. With TellZen's real-time, actionable insights, your organization can significantly enhance the overall employee experience. Additionally, TellZen features an interactive toolkit that includes a mobile-friendly app, facilitating internal communication and promoting cultural initiatives such as diversity and inclusivity, as well as pulse and regular engagement surveys throughout the employee lifecycle. By focusing on these essential areas, organizations can implement impactful changes at the individual, department, or location level, leading to substantial improvements in employee satisfaction and productivity. Ultimately, TellZen is dedicated to transforming the way companies approach employee experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Vendor Details

Company Name

TellZen

Founded

2014

Country

United States

Website

tellzen.com

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

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