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support

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Description

The Happ Customer Experience Management Platform empowers businesses to swiftly comprehend and respond to customer insights. Recognizing that each business is distinct, we ensure that your customer experience management approach reflects that uniqueness. With Happ, you have the ability to customize your process for gathering insights. The advantages of a personalized Customer Experience management platform extend beyond merely fostering immediate, tactical enhancements; they also support strategic planning and the long-term initiatives that lead to increased returns on investment. Happ facilitates the measurement of essential customer experiences, enabling you to boost customer retention, enhance employee engagement, and drive revenue growth. Effective customer experience management enhances overall business performance by clarifying customer expectations and identifying key factors contributing to their satisfaction, thus helping you prioritize actions and minimize investment risks. Additionally, you can effortlessly collect actionable data throughout the customer journey from various channels, making informed decisions easier and more effective.

Description

Harness the power of recognition to enrich your employees' experiences by transforming essential HR processes through digitization and gamified acknowledgments that can redefine your organizational culture. Our digital platform consolidates vital HR functions while leveraging recognition to boost productivity levels across your business. You can send acknowledgments to coworkers, redeem points from our catalog, engage in corporate initiatives, and monitor your objectives. Motivy operates entirely in the cloud, allowing seamless access from any device without the requirement of downloads. When employees are satisfied, customers are happy. Understanding the significance of a platform that enhances employee engagement and modernizes key Human Resources functions is essential for any thriving organization. By adopting such a comprehensive solution, you can centralize and digitalize crucial HR operations effectively. This integrated approach not only promotes a positive work environment but also fosters long-term business success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$7 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Vendor Details

Company Name

Motivy

Founded

2020

Country

Ecuador

Website

www.motivy.co

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Employee Recognition

Goals Yes 
Leaderboards / Activity Tracking Yes 
Manager-to-Peer Recognition Yes 
Mention Management Yes 
Nominations Yes 
Peer-to-Peer Recognition Yes 
Performance Management Yes 
Rewards Catalog Yes 
Rewards Points Yes 
Social Recognition Yes 
eCards Yes 

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management Yes 
Feedback Management Yes 
For Call Centers Yes 
For Developers Yes 
For Education Yes 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management Yes 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management Yes 
Timesheets No 
Training Management No 

OKR

Benchmarking No 
Feedback Management Yes 
Goal Management Yes 
KPIs Yes 
Prioritization No 
Progress Tracking Yes 
Strategic Planning Yes 

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