Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Frequently, hotel operators find themselves overwhelmed by the complexities of systems integration. The process of implementing new technologies can be labor-intensive and time-consuming, leading to inefficiencies in execution. Essential data that hoteliers rely on for informed business decisions and enhancing the guest experience remains trapped in isolated silos, making it difficult for decision-makers who oversee multiple properties to access it. Additionally, the existence of both on-premise and cloud-based systems creates hurdles in achieving effective communication and data sharing between them, often necessitating expensive and resource-heavy deep integrations. Hapi addresses these challenges as a Cloud Data Hub, providing scalable access to event streams and transactional APIs from various hotel systems. By alleviating the burdens of integration, development, and deployment, we empower hotel companies to innovate more rapidly. Our secure and efficient API framework enables technology providers to seamlessly connect with leading property management systems, granting access to crucial guest and transactional data in a remarkably short timeframe. This swift connectivity ultimately enhances operational efficiency and supports better decision-making across the hospitality industry.
Description
TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ASI PMS
Yes
Altitude
Yes
Book4Time
Yes
DATAVISION
Yes
EBER
Yes
EasyWay
Yes
HelloShift
Yes
Medallia Concierge
Yes
Monscierge
Yes
New Relic
Yes
Integrations
ASI PMS
No
Altitude
No
Book4Time
No
DATAVISION
No
EBER
No
EasyWay
No
HelloShift
No
Medallia Concierge
No
Monscierge
No
New Relic
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hapi
Founded
2017
Country
United States
Website
www.hapicloud.io/platform
Vendor Details
Company Name
TRACK Hospitality Software
Founded
2009
Country
United States
Website
www.trackhs.com
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
No
Task Management
No
Territory Management
No