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Description
Transform your Slack interactions into a streamlined ticketing system with Halp, a contemporary help desk designed for those who cherish Slack. By enhancing the happiness and productivity of your remote teams, Halp allows you to convert any message into a ticket simply by using an emoji. You can track your team's requests from any source, ensuring that you never repeat the same task. With a robust workflow engine and machine learning capabilities, Halp accelerates the resolution of routine inquiries and tasks. Your colleagues are more than just customers; they are your friends, and communicating naturally makes ticketing effortless. Halp's advanced Ticketing Platform is ideal for rapidly expanding teams, and if you already utilize another ticketing solution, we provide seamless integrations with platforms like Zendesk, Jira, and many others. Experience the difference in efficiency and collaboration that Halp brings to your team’s workflow.
Description
Address support inquiries from wherever your users and your team are located, allowing your staff to operate in their preferred environments. Torvalds efficiently aggregates communication through In-App, Email, Slack, Discord, and forums, enabling your team to engage with customers seamlessly without the need to switch platforms. The Torvalds AI Assist feature offers customizable AI-generated responses that empower your support staff to maintain control over customer interactions. Your team has the option to review and modify these responses before they reach customers, or they can choose to let Torvalds handle replies automatically. Enhance collaboration among your technical support, customer success, and engineering teams by ensuring that ticket-based and chat-based support remain aligned. Torvalds streamlines issue management with its shared omni-channel inbox, preventing any potential oversights. A bi-directional sync guarantees that no important conversations are lost across in-app communications, Discord, Slack, GitHub, and your team's preferred ticket management systems like Zendesk. This comprehensive approach not only improves response efficiency but also elevates overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Jira
Microsoft Teams
Slack
Zendesk
Adobe PDF Services API
Discord
GitHub
Google Docs
HubSpot CRM
HubSpot Customer Platform
Integrations
Jira
Microsoft Teams
Slack
Zendesk
Adobe PDF Services API
Discord
GitHub
Google Docs
HubSpot CRM
HubSpot Customer Platform
Pricing Details
$25 per user per month
Free Trial
Free Version
Pricing Details
$249 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atlassian
Founded
2002
Country
United States
Website
www.halp.com
Vendor Details
Company Name
Torvalds
Country
United States
Website
torvalds.dev/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
