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Description
HYPERS leverages a top-tier digital marketing platform to assist brands in refining their data resources, enhancing decision-making processes, and providing a more personalized customer experience, all aimed at achieving sustainable growth in the digital landscape. The comprehensive HYPERS solution is adaptable to diverse business needs, encompassing every stage from data collection and management to practical application. By utilizing a plug-and-play product suite, organizations can unlock the full potential of their data, boosting marketing efficiency and catalyzing rapid business expansion. Furthermore, HYPERS assesses marketing capabilities in customer acquisition, improves the consumer journey, and works to enhance both conversion rates and user retention. Additionally, HYPERS offers a sophisticated advertising monitoring analysis and conversion tracking platform, which streamlines the connection between pre- and post-marketing efforts while optimizing advertising return on investment. The platform also includes a user consent and authorization management system, allowing businesses to easily create privacy notifications and manage user consent preferences effectively. By prioritizing user privacy and providing seamless management tools, HYPERS ensures that brands can navigate the complexities of digital marketing with confidence.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
API Access
Has API
Integrations
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Integrations
No details available.
Pricing Details
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Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HYPERS
Country
China
Website
www.hypers.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Marketing Analytics
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics