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Description
All-in-one application for customer communication and successful messaging campaigns
HORISEN Business Messenger is a multiaward-winning platform that enables campaign management and omnichannel communication. It is a robust, scalable application that can be used by businesses of any size. It was designed for professional Messaging Technologists and Marketers.
Business Messenger is a powerful, turn-key application that allows for seamless communication across multiple channels. It can be managed from one point.
HORISEN Business Messenger allows brands to offer seamless and user-friendly experiences across all touchpoints. It's a one-stop messaging solution that allows seamless communication across multiple channels, including SMS, WhatsApp, Telegram and Viber, Instagram Messenger, Google Business Chat and RCS.
Messaging Technologists can take the messaging business to the next level with its powerful features.
Description
Sinch Engage allows you to use WhatsApp, Facebook Messenger and Instagram Direct Messaging for business, Apple Messages for Business and Telegram, Viber, and Webchat for marketing, sales and customer service. Our official partnerships with all messaging apps are backed by a platform that is 100% privacy compliant and a global team of experts who are available 24/7.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
Instagram
Yes
Telegram
Yes
Viber
Yes
WhatsApp
Yes
Facebook
No
Google Business Messages
Yes
Rambox
No
Integrations
Facebook Messenger
Yes
Instagram
Yes
Telegram
Yes
Viber
Yes
WhatsApp
Yes
Facebook
Yes
Google Business Messages
No
Rambox
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
499€ per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HORISEN
Founded
2001
Country
Switzerland
Website
www.horisen.com
Vendor Details
Company Name
Sinch
Founded
2015
Country
Germany
Website
engage.sinch.com
Product Features
Mobile Marketing
Channel Attribution
Yes
Contextual Targeting
Yes
Coupons
Yes
Email Marketing
Yes
Engagement Monitoring
No
In-App Marketing
No
Location-Based Marketing
No
Push Notifications
Yes
Text Messaging
Yes
Text-to-Win
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
Yes
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
No
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
Yes
Email Automation
No
Group Messaging
No
Human Handover
Yes
Lead Distribution
No
Lead Qualification
Yes
Mobile Messaging
No
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes