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Average Ratings 0 Ratings
Description
HIVE stands out as a premier content management platform tailored for the Architecture, Engineering, and Construction (AEC) sector. It enables firms to efficiently organize, oversee, manage permissions, and maintain up-to-date content for all stakeholders involved in projects, regardless of their location. Users can swiftly locate various file types, including Revit, AutoCAD, PDFs, images, and more, through the use of libraries, tags, favorites, and file metadata. The platform features an account management portal that empowers company administrators to create and manage access to the comprehensive HIVE suite of tools. Notably, HIVE does not necessitate a Windows desktop for operation, as user administration can be conducted from any web-enabled device, granting company admins the flexibility to handle essential tasks from virtually anywhere. This capability alleviates the common hassle of being tethered to a desk for basic user management functions, which is especially beneficial when out of the office or when immediate access to a toolset is required while at a user's workstation. Consequently, HIVE enhances productivity by allowing seamless management and access to crucial resources on the go.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Atos OneCloud
AutoCAD
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Revit
SolidCAD Variant
Vaiz
Integrations
Amazon Web Services (AWS)
Atos OneCloud
AutoCAD
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Revit
SolidCAD Variant
Vaiz
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CTC Software
Country
United States
Website
www.ctcsoftware.com/product/hive/
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
Enterprise Content Management (ECM)
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal