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Description
HCL IntelliOps Event Management forms part of the Intelligent Full Stack Observability under HCLSoftware Intelligent Operation ecosystem. It is a cutting-edge AI-powered IT Event Management product that empowers organizations with leading capabilities, such as real-time topology based alert correlation, ML based alert correlation and noise reduction. The product integrates seamlessly with an organization's current element monitoring and ITSM software, allowing for efficient and quick resolution.
Description
Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%.
OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads.
Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlating signals from metrics, logs, traces, infrastructure state, and deployments to surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty, privacy, and enterprise-grade security while enabling engineering teams to investigate incidents faster and operate complex cloud-native environments with confidence.
Recent platform capabilities include Resource Topology and Service Dependency mapping, giving engineers full visibility into upstream and downstream service interactions across HTTP, TCP, and gRPC workloads. OpsWorker now integrates with Grafana Alerting contact points and supports Bring Your Own LLM, allowing organizations to use their preferred AI models for investigations. Engineers can also enrich investigations with custom operational context, enabling deeper root-cause analysis for complex incidents.
To reduce alert fatigue, OpsWorker delivers a Daily Diff Summary in Slack, highlighting meaningful changes in alerts and system behavior
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon CloudWatch
Yes
Grafana Cloud
Yes
Amazon EKS
No
Apache Kafka
Yes
Azure Kubernetes Service (AKS)
No
Azure Monitor
Yes
Claude
No
Datadog
Yes
Google Cloud Platform
Yes
Kops.dev
No
Integrations
Amazon CloudWatch
Yes
Grafana Cloud
Yes
Amazon EKS
Yes
Apache Kafka
No
Azure Kubernetes Service (AKS)
Yes
Azure Monitor
No
Claude
Yes
Datadog
No
Google Cloud Platform
No
Kops.dev
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Prices depend on the contract, support level, and number of investigations/tokens used
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
HCLSoftware
Website
www.hcl-software.com
Vendor Details
Company Name
OpsWorker AI
Founded
2025
Country
Germany
Website
www.opsworker.ai
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
No
Task Management
No
Ticket Management
Yes
