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ease
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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

By actively gathering feedback from end users, you can cut through the noise to focus on what really matters. The data you need for making the best decisions comes from the unbiased feedback of thousands of users. ML-powered analytics identify the most important end user concerns, so you can focus your efforts on delivering maximum value. AI summarizes verbatim feedback so that every member of your staff has the evidence needed. IT user experience is measured using a standard and objective metric. Comprehensive view of IT services. Evidence to support or refute assumptions. Instantaneous view of where you can invest to maximize your return. Clear breakdown by location, service, and business unit. Data to help you build your business case, and to inform vendor negotiations. Each leader has detailed data for their area. The team will trust objective and actionable data. Predictive insights to help you stay ahead of potential problems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cherwell Software Yes 
Condeco Yes 
HCL IntelliOps Event Management Yes 
Kibana Yes 
LayerX Yes 
Matter Center for Office 365 Yes 
Microsoft Power BI Yes 
Microsoft System Center Yes 
Microsoft Teams Yes 
Nanoheal Yes 
SAP Store Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
SolarWinds Database Performance Analyzer Yes 
SolarWinds IP Address Manager Yes 
SolarWinds Log Analyzer Yes 
SysTrack Yes 
Twilio Yes 
WorkFusion Yes 

Integrations

Cherwell Software No 
Condeco No 
HCL IntelliOps Event Management No 
Kibana No 
LayerX No 
Matter Center for Office 365 No 
Microsoft Power BI No 
Microsoft System Center No 
Microsoft Teams No 
Nanoheal No 
SAP Store No 
SAP SuccessFactors No 
Salesforce No 
SolarWinds Database Performance Analyzer No 
SolarWinds IP Address Manager No 
SolarWinds Log Analyzer No 
SysTrack No 
Twilio No 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Voxxify

Founded

2018

Country

Ireland

Website

www.voxxify.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

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