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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

In the era of technology, the concept of a "Workplace" has evolved from a physical office where staff engage with corporate tools and data for set hours. The interconnectedness of today's world allows employees and businesses to exchange knowledge and collaborate beyond traditional boundaries, facilitated by innovative communication methods. As a result, modern workplaces are experiencing a significant transformation. The conventional management model, which focused heavily on devices, limited employee productivity to company-issued PCs that were tightly controlled by the IT department, creating a restrictive and inflexible environment. To address this shift, Pivot Technology Services has introduced a Workplace Experience transformation framework designed to foster a user-centric atmosphere. This framework assists organizations in moving away from a device-centric approach toward a more user-focused support system, utilizing tailored services and data analytics to enhance the overall employee experience. By prioritizing the needs and preferences of users, organizations can adapt to the changing landscape and cultivate a more dynamic and engaged workforce.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation
Boomi
Cherwell Software
Google Chat
HCL BigFix
HCL BigFix Service Management
HCL IntelliOps Event Management
Ivanti Application Control
Kibana
Microsoft Teams
Nanoheal
SAP Store
SAP SuccessFactors
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SolarWinds Log Analyzer
SysTrack
UiPath
WorkFusion

Integrations

AutoSys Workload Automation
Boomi
Cherwell Software
Google Chat
HCL BigFix
HCL BigFix Service Management
HCL IntelliOps Event Management
Ivanti Application Control
Kibana
Microsoft Teams
Nanoheal
SAP Store
SAP SuccessFactors
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SolarWinds Log Analyzer
SysTrack
UiPath
WorkFusion

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Pivot Technology Services

Founded

2010

Country

United States

Website

www.pivotts.com/solutions/workplace

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Alternatives

HCL BigFix Reviews

HCL BigFix

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Alternatives