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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

Ivanti Neurons for Digital Experience empowers IT, security, and service desk teams to monitor, evaluate, and enhance the digital experience of employees in real-time by consolidating data on usage, performance, and security from various devices and applications. It gathers contextual feedback through interactive automation bots, allowing for the assessment and tracking of experiences over time, which helps predict potential declines in productivity. The platform actively identifies possible IT and security concerns, suggests corrective measures, and utilizes self-healing automation to address issues before they negatively affect users. Built upon a rapidly deployable cloud infrastructure, it seamlessly integrates with both Ivanti and third-party ecosystems, facilitating device and application discovery, comprehensive monitoring, synthetic testing of SaaS applications, and gathering insights through qualitative Voice of the Employee (VoE) surveys. A consolidated dashboard provides detailed DEX scoring at the device and user levels, as well as across the entire organization, enhanced by application insights, predictive analytics, and an extensive library of bots for automation. This comprehensive approach not only streamlines the user experience but also significantly enhances overall productivity within the workplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation
Boomi
Control-M
Google Chat
HCL BigFix Service Management
HCL IntelliOps Event Management
Ivanti Application Control
LayerX
Matter Center for Office 365
Microsoft System Center
Microsoft Teams
MuleSoft Anypoint Platform
SAP Store
SAP SuccessFactors
Salesforce
ServiceNow
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SysTrack

Integrations

AutoSys Workload Automation
Boomi
Control-M
Google Chat
HCL BigFix Service Management
HCL IntelliOps Event Management
Ivanti Application Control
LayerX
Matter Center for Office 365
Microsoft System Center
Microsoft Teams
MuleSoft Anypoint Platform
SAP Store
SAP SuccessFactors
Salesforce
ServiceNow
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SysTrack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-for-digital-experience

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

HCL BigFix Reviews

HCL BigFix

HCL Software

Alternatives

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