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ease
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support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. HCL BigFix Service Management delivers strong governance and control through built-in risk analysis and mitigation capabilities. Its secure, multi-tenant architecture is specifically designed for shared hosting and multi-cloud environments, ensuring strict data segregation across tenants, processes, configurations, transactions, and support teams. This makes it an ideal solution for both large enterprises and Managed Service Providers (MSPs).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HCL BigFix
HCL IntelliOps Event Management
AutoSys Workload Automation
Boomi
Control-M
Google Chat
HCL BigFix AEX
HCL MyXalytics
HCL iAutomate
HCL iObserve
Ivanti Application Control
LayerX
Matter Center for Office 365
Microsoft Teams
MuleSoft Anypoint Platform
MuleSoft RPA
Nexthink
SAP Store
ServiceNow
SysTrack

Integrations

HCL BigFix
HCL IntelliOps Event Management
AutoSys Workload Automation
Boomi
Control-M
Google Chat
HCL BigFix AEX
HCL MyXalytics
HCL iAutomate
HCL iObserve
Ivanti Application Control
LayerX
Matter Center for Office 365
Microsoft Teams
MuleSoft Anypoint Platform
MuleSoft RPA
Nexthink
SAP Store
ServiceNow
SysTrack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

HCLSoftware

Founded

2019

Country

United States

Website

www.hcl-software.com/bigfix/products/service-management

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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