Average Ratings 10 Ratings
Average Ratings 0 Ratings
Description
Guru transforms how teams access and trust information.
As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work.
It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching.
With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth.
Description
Address support inquiries from wherever your users and your team are located, allowing your staff to operate in their preferred environments. Torvalds efficiently aggregates communication through In-App, Email, Slack, Discord, and forums, enabling your team to engage with customers seamlessly without the need to switch platforms. The Torvalds AI Assist feature offers customizable AI-generated responses that empower your support staff to maintain control over customer interactions. Your team has the option to review and modify these responses before they reach customers, or they can choose to let Torvalds handle replies automatically. Enhance collaboration among your technical support, customer success, and engineering teams by ensuring that ticket-based and chat-based support remain aligned. Torvalds streamlines issue management with its shared omni-channel inbox, preventing any potential oversights. A bi-directional sync guarantees that no important conversations are lost across in-app communications, Discord, Slack, GitHub, and your team's preferred ticket management systems like Zendesk. This comprehensive approach not only improves response efficiency but also elevates overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
GitHub
HubSpot CRM
HubSpot Customer Platform
Jira
Linear
Microsoft Teams
Salesforce
Slack
Zendesk
Adobe PDF Services API
Integrations
GitHub
HubSpot CRM
HubSpot Customer Platform
Jira
Linear
Microsoft Teams
Salesforce
Slack
Zendesk
Adobe PDF Services API
Pricing Details
$25
Free Trial
Free Version
Pricing Details
$249 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Guru
Founded
2013
Country
United States
Website
www.getguru.com
Vendor Details
Company Name
Torvalds
Country
United States
Website
torvalds.dev/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Internal Communications
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat
Intranet
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Team Communication
Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing