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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Guardian Safety Software serves as a robust system for conducting inspections, observations, and safety audits, providing the most efficient solution to reduce employee injuries. Our utility sector clients consistently renew their licenses annually while also generating increased business value by broadening the application of Guardian within their Environmental Health and Safety (EHS), maintenance, and quality assurance teams. This all-encompassing program and application from S&W Technologies effectively records, monitors, and reports on workplace behaviors and conditions through observations, audits, and inspections. EHS and Occupational Health and Safety (OHS) departments implement Guardian to fully optimize their workplace health initiatives, thus significantly lowering the risk of injuries and fatalities at work. The state-of-the-art mobile compliance applications offered by S&W Technologies empower employees to quickly document and act upon safety audits and inspections almost in real-time. By utilizing features such as photo capture, voice recognition technology, and GPS functionalities, mobile observers can greatly streamline their processes, enhancing overall workplace safety and efficiency. This innovative approach not only improves compliance but also fosters a culture of proactive safety awareness among employees.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

S&W Technologies

Founded

1996

Country

United States

Website

swtechnologies.com/our-solutions/guardian-safety-observation-software/

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

EHS Management

Audit Management
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
MSDS
OSHA Recordkeeping
Occupational Health Management
Safety Risk Assessment
Training Management
Waste Management

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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