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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

Description

Strac is a comprehensive solution for managing Personally Identifiable Information (PII) and safeguarding businesses from compliance and security risks. It automatically detects and redacts sensitive data across platforms such as email, Slack, Zendesk, Google Drive, OneDrive, and Intercom. Additionally, it secures sensitive information by preventing it from ever touching servers, ensuring robust front-end and back-end protection. With quick integration into your SaaS tools, Strac helps eliminate data leaks while ensuring compliance with PCI, SOC 2, HIPAA, GDPR, and CCPA. Its advanced machine learning models, real-time alerts, and seamless redaction features save time and enhance productivity for your team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Zendesk Yes 
Gmail No 
Google Drive No 
Google Sheets No 
Intercom No 
Kustomer No 
Microsoft 365 No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Notion No 
PostgreSQL No 
Slack No 

Integrations

Zendesk Yes 
Gmail Yes 
Google Drive Yes 
Google Sheets Yes 
Intercom Yes 
Kustomer Yes 
Microsoft 365 Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Notion Yes 
PostgreSQL Yes 
Slack Yes 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Strac

Founded

2021

Country

United States

Website

www.strac.io

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

Product Features

Data Discovery

Contextual Search Yes 
Data Classification Yes 
Data Matching Yes 
False Positives Reduction Yes 
Self Service Data Preparation Yes 
Sensitive Data Identification Yes 
Visual Analytics Yes 

Data Loss Prevention

Compliance Reporting Yes 
Incident Management Yes 
Policy Management Yes 
Sensitive Data Identification Yes 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

Data Privacy Management

Access Control Yes 
CCPA Compliance Yes 
Consent Management Yes 
Data Mapping Yes 
GDPR Compliance Yes 
Incident Management Yes 
PIA / DPIA Yes 
Policy Management Yes 
Risk Management Yes 
Sensitive Data Identification Yes 

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