Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortlessly keep tabs on email activity with Email Tracking for Zendesk.
This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates.
In addition, the system allows for tracking link clicks within Zendesk emails.
To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.
Description
Strac is a comprehensive solution for managing Personally Identifiable Information (PII) and safeguarding businesses from compliance and security risks. It automatically detects and redacts sensitive data across platforms such as email, Slack, Zendesk, Google Drive, OneDrive, and Intercom. Additionally, it secures sensitive information by preventing it from ever touching servers, ensuring robust front-end and back-end protection.
With quick integration into your SaaS tools, Strac helps eliminate data leaks while ensuring compliance with PCI, SOC 2, HIPAA, GDPR, and CCPA. Its advanced machine learning models, real-time alerts, and seamless redaction features save time and enhance productivity for your team.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Zendesk
Yes
Gmail
No
Google Drive
No
Google Sheets
No
Intercom
No
Kustomer
No
Microsoft 365
No
Microsoft OneDrive
No
Microsoft SharePoint
No
Notion
No
Integrations
Zendesk
Yes
Gmail
Yes
Google Drive
Yes
Google Sheets
Yes
Intercom
Yes
Kustomer
Yes
Microsoft 365
Yes
Microsoft OneDrive
Yes
Microsoft SharePoint
Yes
Notion
Yes
Pricing Details
$2/agent/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Strac
Founded
2021
Country
United States
Website
www.strac.io
Product Features
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
No
Event-Based Notifications
No
Location Tracking
No
Team Management
No
Product Features
Data Discovery
Contextual Search
Yes
Data Classification
Yes
Data Matching
Yes
False Positives Reduction
Yes
Self Service Data Preparation
Yes
Sensitive Data Identification
Yes
Visual Analytics
Yes
Data Loss Prevention
Compliance Reporting
Yes
Incident Management
Yes
Policy Management
Yes
Sensitive Data Identification
Yes
Web Threat Management
Yes
Whitelisting / Blacklisting
Yes
Data Privacy Management
Access Control
Yes
CCPA Compliance
Yes
Consent Management
Yes
Data Mapping
Yes
GDPR Compliance
Yes
Incident Management
Yes
PIA / DPIA
Yes
Policy Management
Yes
Risk Management
Yes
Sensitive Data Identification
Yes