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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

Description

Utilize the appropriate email strategies at optimal moments to expedite deal closures by tenfold. With the Mailcastr extension, you can conveniently monitor emails directly from your preferred browser, whether you use Gmail or Gsuite. Receive immediate notifications in real-time to remain engaged with your email interactions. You will gain access to comprehensive reports detailing the activity related to links, devices, and IP addresses associated with the email openings. Mailcastr employs the well-established transparent pixel method, a technique long utilized within the email industry. When you dispatch an email through Mailcastr, an invisible pixel is included in your correspondence. As soon as the recipient's email application retrieves the image, Mailcastr’s server logs this as an opened message. Ensure you've installed the Mailcastr Chrome extension on your Desktop or PC. After composing or forwarding an email, you will notice the Mailcastr send button positioned right below the standard Gmail send button. Once you've sent the email, you can track it on our dashboard, where it will appear with a single tick indicating it has been sent. This efficient tracking allows you to manage your email communications effectively, enhancing your overall productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Axis LMS No 
Stackreaction No 
Zendesk Yes 

Integrations

Axis LMS Yes 
Stackreaction Yes 
Zendesk No 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Pricing Details

$4.90 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Mailcastr

Founded

2016

Country

India

Website

mailcastr.com

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

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