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Description
Grateful is an innovative platform that digitizes the management of cashless tips and TRONC, revolutionizing the collection, tracking, and distribution of gratuities in the service and hospitality sectors. By eliminating the need for manual cash handling and outdated spreadsheets, it implements an automated and transparent system that guarantees timely and fair earnings for frontline employees. Customers can easily tip using QR/NFC technology integrated with point-of-sale systems, allowing for payments through Apple Pay, Google Pay, or cards, while businesses benefit from a unified dashboard to oversee tip revenues, manage distributions, and customize split rules, all while adhering to tax and labor laws, such as HMRC guidelines in the UK. Moreover, team members gain instant access to their earnings statistics by shift, day, or specified period, can receive feedback and ratings, and have the option to withdraw their tips directly to their bank accounts without the delays associated with payroll cycles, significantly enhancing employee satisfaction and retention. This modern approach not only streamlines operations but also fosters a sense of financial security among staff, ultimately contributing to a more positive workplace environment.
Description
Enhance employee retention by boosting wages through our secure digital tipping platform while simultaneously collecting valuable insights to elevate the guest experience. Hifive handles all the complexities involved, from payment processing to team payouts, allowing you to concentrate on what truly matters. We gather and assess customer feedback, enabling you to make data-driven decisions for your business. Tailored to fit your brand, Hifive offers a fully customizable service, including a white-labeled option that ensures your customers remain within your brand's ecosystem. The user experience is seamless; customers can engage with Hifive effortlessly by scanning a QR code or clicking a link, eliminating the need for app downloads or account creation. Recognizing the uniqueness of each business, we provide personalized integrations with your existing software systems. Additionally, our dedicated support team is ready to assist you during business hours with any inquiries you may have, ensuring a smooth and efficient experience for all users. This commitment to support reflects our dedication to helping you thrive in a competitive landscape.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Grateful
Country
United Kingdom
Website
grateful.net
Vendor Details
Company Name
Hifive
Country
United States
Website
hifivecommunity.com