Compare Gradient Labs vs. Lorikeet

Gradient Labs has developed an autonomous AI agent named Otto that skillfully handles intricate customer service interactions by understanding straightforward language instructions, thus removing the necessity for coding, decision trees, or structured workflows. Otto is designed to integrate effortlessly with current support systems, learning from organizational resources and past support dialogues to enhance its efficiency over time. By automatically categorizing and emphasizing customer concerns, it delivers practical insights that can improve service outcomes. The platform is adept at providing natural and empathetic replies, which contributes to higher levels of customer satisfaction. Users have the opportunity to rigorously evaluate the AI agent through a web application prior to its launch. Gradient Labs places a strong emphasis on security, holding SOC 2 certification and adhering to GDPR regulations, while also providing enterprise-ready functionalities such as Single Sign-On (SSO) and role-based access controls. The company is dedicated to revolutionizing customer service by automating challenging support inquiries and streamlining back-office operations, ultimately aiming to set a new standard in customer care excellence. By fostering a more efficient customer service environment, Otto not only benefits companies but also enhances the overall customer experience.

Lorikeet is an advanced AI support agent specifically engineered to tackle intricate customer service challenges by employing workflows similar to those used by human representatives. In contrast to simple AI chatbots that are confined to addressing basic inquiries, Lorikeet's distinctive design empowers it to execute tasks that align closely with human capabilities, thereby enabling organizations to enhance their support services without the need to expand their workforce. This AI solution integrates effortlessly with current support infrastructures, tapping into help centers, resource guides, and standard operating procedures to deliver precise and context-aware responses. It interacts with customers when it possesses enough context and appropriately escalates issues to human agents when required, ensuring that every interaction is both suitable and assured. Lorikeet adeptly navigates intricate, multi-step procedures, collecting information, making informed decisions, liaising with internal teams as needed, and fostering conversations that resemble human dialogue, all while maintaining a high level of reliability. Through its sophisticated capabilities, Lorikeet not only improves efficiency but also enhances customer satisfaction by providing timely and effective support.