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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Begin your communication today to effectively connect with your guests at the ideal moment. Allow them to utilize their favorite messaging platforms, such as WhatsApp, Viber, Line, SMS, and Facebook Messenger, to engage with the hotel. Create an unparalleled and personalized communication experience that stands out. Manage multi-language interactions and various requests all on one interface. Grace permits multiple team members to assist your guests simultaneously, each operating from their own device while being seamlessly integrated with the PMS. Essential guest information is made readily available to staff, ensuring everything is refreshed accurately at the right time. By enhancing your engagement with guests, Grace elevates their satisfaction levels and provides you with invaluable analytical insights. Your property's primary landline number is transformed into a verified WhatsApp number, giving guests assurance about their communication partner. This system facilitates easy interaction, allowing you to inform guests, address their inquiries, share images, and even gauge their emotional state, thus fostering a more meaningful connection. Ultimately, this innovative approach to communication not only streamlines operations but also cultivates a hospitable atmosphere that keeps guests coming back.

Description

msg2ai is a comprehensive AI messaging solution tailored for hotels, vacation rentals, and events, featuring AI Ambassador as its interactive assistant for guests and attendees. This software adeptly handles common inquiries and service requests via SMS, WhatsApp, and RCS, providing information on property details, check-in procedures, concierge services, event schedules, and timely updates. Guests can interact in their chosen language, while staff members maintain oversight of conversations and manage requests that necessitate human intervention. The platform also seamlessly integrates with hospitality property-management systems, enabling the automation of guest communications throughout the duration of a stay or event. Teams have the capability to customize messaging workflows specific to their properties or events, efficiently address frequently asked questions, disseminate important updates, and direct requests to the relevant staff. Additionally, msg2ai offers a suite of tools designed to enhance communication operations, including distinct products for message documentation and AI-driven support for events, ensuring a streamlined experience both for guests and staff alike. This innovative approach enhances operational efficiency and significantly improves guest satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Guesty No 
Hostaway No 
Hostfully No 
LINE Yes 
Mews No 
Protel Cloud PMS No 
Viber Yes 
WhatsApp Yes 
apaleo No 

Integrations

Facebook Messenger No 
Guesty Yes 
Hostaway Yes 
Hostfully Yes 
LINE No 
Mews Yes 
Protel Cloud PMS Yes 
Viber No 
WhatsApp No 
apaleo Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nevotek

Founded

2001

Country

United States

Website

www.nevotek.com/grace

Vendor Details

Company Name

Msg2.ai

Founded

2020

Country

United States

Website

www.msg2.ai/

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Product Features

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