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Description
Begin your communication today to effectively connect with your guests at the ideal moment. Allow them to utilize their favorite messaging platforms, such as WhatsApp, Viber, Line, SMS, and Facebook Messenger, to engage with the hotel. Create an unparalleled and personalized communication experience that stands out. Manage multi-language interactions and various requests all on one interface. Grace permits multiple team members to assist your guests simultaneously, each operating from their own device while being seamlessly integrated with the PMS. Essential guest information is made readily available to staff, ensuring everything is refreshed accurately at the right time. By enhancing your engagement with guests, Grace elevates their satisfaction levels and provides you with invaluable analytical insights. Your property's primary landline number is transformed into a verified WhatsApp number, giving guests assurance about their communication partner. This system facilitates easy interaction, allowing you to inform guests, address their inquiries, share images, and even gauge their emotional state, thus fostering a more meaningful connection. Ultimately, this innovative approach to communication not only streamlines operations but also cultivates a hospitable atmosphere that keeps guests coming back.
Description
In today's world dominated by online reviews from guests, effectively overseeing service quality directly influences your business's profitability. Knowcross provides the essential tools required for this task. Improve operational efficiency. Elevate the standard of service for guests. Foster greater loyalty among visitors. With Knowcross, your hotel team gains access to enhanced guest insights, enabling you to anticipate needs, respond aptly, and exceed expectations consistently. By leveraging these insights, you can create memorable experiences that resonate with guests long after their stay.
API Access
Has API
No
API Access
Has API
No
Integrations
Akia
No
Facebook Messenger
Yes
Glowing
No
INTELITY
No
IRIS Guest
No
LINE
Yes
MVI
No
React Mobile
No
SABA Chatbot
No
SABA F&B Ordering
No
Integrations
Akia
Yes
Facebook Messenger
No
Glowing
Yes
INTELITY
Yes
IRIS Guest
Yes
LINE
No
MVI
Yes
React Mobile
Yes
SABA Chatbot
Yes
SABA F&B Ordering
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Nevotek
Founded
2001
Country
United States
Website
www.nevotek.com/grace
Vendor Details
Company Name
Knowcross
Founded
2002
Country
United Kingdom
Website
knowcross.com
