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Description
Begin your communication today to effectively connect with your guests at the ideal moment. Allow them to utilize their favorite messaging platforms, such as WhatsApp, Viber, Line, SMS, and Facebook Messenger, to engage with the hotel. Create an unparalleled and personalized communication experience that stands out. Manage multi-language interactions and various requests all on one interface. Grace permits multiple team members to assist your guests simultaneously, each operating from their own device while being seamlessly integrated with the PMS. Essential guest information is made readily available to staff, ensuring everything is refreshed accurately at the right time. By enhancing your engagement with guests, Grace elevates their satisfaction levels and provides you with invaluable analytical insights. Your property's primary landline number is transformed into a verified WhatsApp number, giving guests assurance about their communication partner. This system facilitates easy interaction, allowing you to inform guests, address their inquiries, share images, and even gauge their emotional state, thus fostering a more meaningful connection. Ultimately, this innovative approach to communication not only streamlines operations but also cultivates a hospitable atmosphere that keeps guests coming back.
Description
Ireckonu facilitates connections with your guests, ensuring that every interaction is smooth and impactful, extending from the moments leading up to check-in all the way through to after they check out. This is the reason our interconnected ecosystem is meticulously crafted to oversee your operations and systems while empowering your staff, enabling you to tailor experiences that cater to the specific preferences of each guest in every room. With features ranging from guest profiling and analytics to on-the-spot assistance for hotel staff, our ecosystem revolves around the CORE, delivering genuinely unique experiences for your guests. The CORE middleware integrates your systems seamlessly as you adopt new technologies, creating an environment that collaborates effectively to not only meet but exceed guests' expectations. You will gain deep insights into what drives your guests, ensuring they return for more stays in the future. Additionally, our robust integration with Auth0 has allowed us to decouple identity management from a guest’s profile, which empowers hoteliers to implement single sign-on (SSO) and multi-factor authentication, enhancing security while simplifying access for guests. As a result, both the guest experience and operational efficiency are significantly enhanced.
API Access
Has API
API Access
Has API
Integrations
Auth0
Blotout
Facebook Messenger
FreedomPay
Google
LINE
Meltano
Mews
Oracle Hospitality Reporting and Analytics
Salesforce
Integrations
Auth0
Blotout
Facebook Messenger
FreedomPay
Google
LINE
Meltano
Mews
Oracle Hospitality Reporting and Analytics
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nevotek
Founded
2001
Country
United States
Website
www.nevotek.com/grace
Vendor Details
Company Name
Ireckonu
Founded
2015
Country
Netherlands
Website
ireckonu.com
