Alternatives to Ireckonu

SiteMinder's online hotel booking engine is highly-converting and allows you to increase bookings on your hotel website while reducing dependence on third-party sales channels. Get more direct online bookings without any commission. Make it easy for your guests to book. It's a simple 2-step process. Mobile-friendly, so guests can book from any device. Modern and sleek design allow you to visually present the hotel's offerings in the best possible way. Automated entry eliminates manual entry and guesswork. SiteMinder's platform helps you reach, attract and convert more visitors. SiteMinder's #1 ranking Booking Engine brings the demand right to your door. This is your chance to take control of your hotel bookings.

Ridiculously easy and fast, just as you like it. Changing rooms with an easy drag & drop, create a new booking with a few clicks or check-in a guest under a minute. Managing your hotels was never this easy with our 100% cloud based PMS. HotelConnect was founded by a team of former hoteliers who believe the hospitality industry needs a technology revolution. From day one, the HotelConnect system was designed to be the most open, user friendly and complete system in the market. Our customers use HotelConnect to create more remarkable experiences and more profitable businesses. Have a question? We are here to help! We are not simply selling you a piece of technology, we are selling you a better way to manage your hotel and good support is part of it.

Guesty seamlessly unites technology and hospitality, offering a platform that serves industry novices and seasoned professionals alike. With over 250 engineers, our innovation automates operations and optimizes performance with AI-driven dynamic pricing, ensuring competitiveness. Our customizable API integrates a wide range of services, streamlining every aspect of property management from booking to guest communication, making advanced tech accessible to all users. In collaboration with over 150 industry leaders, including Airbnb, Vrbo, and Booking.com, Guesty enhances property visibility and booking opportunities. Our global team of 700+ professionals underpins a community dedicated to supporting each user through the industry's evolving landscape. We're not just adapting to today's market demands; we're anticipating the challenges of tomorrow, providing a platform that simplifies operations and empowers users to excel in a competitive environment. Join us to transform the hospitality industry, where innovative technology meets unmatched user support, driving your success forward.

TripSee Concierge is a smart guest CRM that leverages SMS texting for sharing recommendations, itineraries, and handling everyday requests. By delivering tailored attention to each visitor, it fosters stronger relationships with guests, ultimately enhancing the likelihood of repeat bookings. When hoteliers succeed in crafting a memorable experience for guests during their first stay, it increases the chances that these guests will return, even if competitors present better prices or more appealing locations. Through TripSee Concierge, guests are offered a distinctive experience, complete with personalized suggestions and fully curated day trips tailored to their individual tastes. This system not only maintains standard guest details like name, email, phone number, tags, and notes but also keeps them engaged throughout their stay. By effectively tracking and managing guest interactions, hoteliers can anticipate needs and develop unique profiles for each visitor, creating an atmosphere of exceptional service that encourages loyalty. Consequently, leveraging this technology could significantly transform the guest experience and set a hotel apart from its competitors.

The hub for "integration" of the things. This product is the result of 15 years of experience in integrating products from a variety of partners. Integration services for Nonius products and 3rd Party. APIs and adapters to interface with major industry vendors. Adapters for PMS and CRM, room control, brand apps and kiosks, as well as CRS, CRM, CRM, Door locks, Room Control, Door Locks, Room Control, Door Locks, and other Push data to your DB for personalized advertising. Our cloud feeds provide automatic content (weather, flight, city info, ...).) to enrich your product. Cloud dashboard to monitor system status, alarms, usage, and statistics for Nonius or 3rd party SaaS-based models. Open to clients and partners. Our software integration services are specialized and cost-effective for any project. Integration is available as SaaS. It takes the form of an API and a Hub of adapters. A cloud-based architecture.

Ensure that your communication with guests remains accessible around the clock. By integrating a live chat feature into your hotel’s website, you can easily exchange messages with visitors at any time. With automated messaging, you can consistently address guest inquiries, regardless of whether it's day or night. Consolidate all your messaging platforms, including SMS, Facebook Messenger, email, and WhatsApp, into a single unified inbox for efficiency. This allows for immediate responses to guest questions, the ability to delegate tasks to team members, and effective tracking of interactions. Provide guests with essential information tailored to each aspect of their stay, while also serving as an excellent tool for cross-selling. Effectively segment and manage guest profiles, and schedule customized messages and promotional offers based on factors like arrival dates and group sizes. This strategic approach ensures that you engage the appropriate guest at the perfect moment. Leverage the connectivity offered by your Property Management System (PMS) to cultivate a personalized, targeted, and messaging-centric guest experience. With this system, you can effortlessly connect with your guests via their preferred messaging applications in an instant. Keep your communication lines open, and watch your guest satisfaction soar.

Most property management systems begin with their PMS and then build the connectivity layer (aka the APIs). The apaleo approach is completely different. It begins with the API and then the PMS is added to it. Voila! Everything - all data in the PMS are available, accessible, and easily integrated. Automated interfacing is a new reality. It is easy to set up and streamline workflows. Your brand is now ready to go with an ecosystem that includes a variety of applications that seamlessly integrate. Although it may not sound very glamorous, there are some core elements that every hotel should have in order to run smoothly. These include a way for inventory and reservations to be managed, a way for rates to be stored and adjusted, an accounting tool, and simple billing. Hotel chains of all sizes can rely on apaleo to cover all bases. We are PCI compliant.

The most advanced digital hospitality solution today will take your art to the next level. Our platform enables hospitality professionals to improve their performance, increase profitability, and boost their brand all from one platform. We help our guests have a more enjoyable, personal, and memorable experience. Smart automation takes away the time-consuming tasks so you can concentrate on what really matters - your guests. Duve allows guests to have an unforgettable experience, which will help you increase your revenue. Our platform allows guests to receive perfectly timed offers that showcase all your services in an easy and personal way. Duve makes communication easy by making it smart, flexible, and friendly. This will make your guest experience memorable and more manageable for both you and them.

Transform your costly, repetitive hotel operations into an efficient digital guest experience in under five minutes! With Hotelbird, you can sustainably and economically digitize your routine check-in and check-out processes. Seamlessly integrated into your existing technology infrastructure, both you and your guests will enjoy a contemporary hotel experience, allowing for room access with a single click through a smartphone. Experience automated digital check-ins that include identity verification and a guest directory at no cost. This offer is available now in the complimentary package from Hotelbird, accessible to every hotel. Numerous international hotel chains, along with independent hotels, are already reaping the benefits of the Hotelbird platform. Thanks to its adaptable application options, any hotel can embark on its digitization journey. Additionally, our specialists will provide a no-obligation, approximately 30-minute walkthrough of our platform to explore the potential advantages tailored for your hotel. This is an opportunity for hotels to embrace innovation and enhance guest satisfaction.

Now, more than ever, travelers are seeking seamless and contactless experiences when staying at hotels. It’s the perfect opportunity to introduce Whistle to your establishment. Recognized as the leading contactless hospitality software by HotelTechReport, Whistle is already trusted by over 10,000 hoteliers globally. Its user-friendly dashboard not only increases bookings and digitizes check-ins but also elevates guest experiences, improves service ratings, and encourages positive feedback. With the capability to streamline operations and integrate with more than 50 property management systems, Whistle is an essential tool for modern hotels. Additionally, its innovative artificial intelligence chatbot personalizes interactions to further enhance guest satisfaction and drive additional reservations. Embrace the future of hospitality by trying Whistle for free today!

A comprehensive system designed for modern enterprises integrates CRM, PMS, and invoicing capabilities all in one. Each guest's experience can be tailored even before they set foot in the hotel. Communication can occur through their preferred method, be it text, email, or voice (such as Amazon Alexa). Guests typically only interact with the hotel through a standard confirmation email and a post-stay survey, which fail to establish an engaging communication channel. Streamlined automated communication enhances the guest experience from pre-arrival to post-checkout without requiring any effort from your staff. This allows guests to make pre-arrival requests, receive notifications when their room is prepared, share their feedback during their stay, and express gratitude after their departure. However, simply encouraging guests to provide positive reviews yields limited outcomes, and this complicates the process of growing a social media following for the hotel. Moreover, fostering an interactive relationship with guests can significantly enhance their overall experience and loyalty.

Empower your guests with the ability to easily access all hotel amenities right from their mobile devices. They can swiftly place orders, secure reservations, book hotel facilities, submit requests, and check their outstanding bills with just a few taps. Cater to even the most discerning visitors’ needs in a fraction of the time. Effectively receive and manage real-time requests from guests, directing them to the appropriate staff members. Stay on top of daily operations by monitoring orders, reservations, bookings, customer interactions, expenses, and much more. Gather and analyze valuable feedback regarding your services to enhance guest satisfaction. Address every challenge that arises and develop strategies to foster engagement. Install small Estimote beacons throughout your hotel to precisely track each guest's location and supervise the progress of internal tasks. Automatically deliver push notifications to guests' smartphones or smartwatches to greet them and keep them informed about nearby special offers or events. Enhancing the overall guest experience will lead to higher satisfaction and repeat visits.

Using better guest relationship management, accommodation providers can increase their revenue and satisfaction. LoungeUp is a unified platform which collects, structures and enriches guest information. This allows you to manage communications with guests via any channel, create seamless experiences, and drive guest engagement. Communicate with guests via their preferred channels. Our platform's intelligence allows you to send the right message at just the right moment. Deliver exceptional service that is tailored to each guest.

HotelBee is an all-in-one solution that empowers hotels to achieve more in terms of efficiency, guest satisfaction, and profitability. Access powerful tools that allow you to optimize your operations, enhance guest experiences, and increase revenue. Sell online with HotelBee’s channel manager and booking engine allows hotels to manage their room inventory and rates across various online channels, such as booking.com and Expedia, and their own website. HotelBee is a comprehensive cloud-based hotel management software that streamlines day-to-day hotel operations and provides valuable insights to improve business performance.

hotelierAI serves as a cutting-edge, comprehensive guest management and CRM platform, seamlessly integrating with the hotelierDirect booking system. By leveraging data analytics to evaluate, categorize, and forecast guest behavior, it provides essential insights into guest profiles for the front desk. This empowers you to devise timely, relevant marketing campaigns tailored with personalized content for guests before, during, and after their stays. Additionally, it enhances the management of your social media channels and helps you maintain positive review scores for your hotel. Unlike conventional CRM systems, hotelierAI delves into guests’ past spending habits, stay patterns, and social demographics, offering invaluable insights into the traits and needs of your most important customers. It enables a deeper understanding of direct booking guests, allowing you to identify and target your most lucrative guest segments. Moreover, the platform facilitates the creation of dynamic guest profiles that can be easily shared with customer-facing teams across your various properties, ensuring a cohesive approach to guest management. This holistic view of guest interactions ultimately leads to improved satisfaction and loyalty.

By implementing complete automation, you can ensure that each interaction with your guests is more human, personal, and consistently high-quality. With the WhatsApp Business API Messenger, you can effortlessly manage every facet of your guest relationships, reaching new markets and enhancing your business prospects. The opportunities are boundless as we enter a new era of travel. Modern travelers, with their elevated expectations, will seek personalized experiences specifically designed to meet their unique needs. For hotels to thrive, they must provide seamless experiences tailored to individual guests before, during, and after their stay. Utilizing BookingWhizz technology, this solution connects various systems, channels, and teams to drive more bookings. With the addition of intelligent, personalized points-based reward systems and incentives, you will be able to craft experiences that truly delight your guests. Moreover, by actively curating feedback and learning from past guests’ experiences, you can foster loyalty and encourage repeat visits, ensuring that your establishment remains a favored choice. Embracing this innovative approach will not only enhance guest satisfaction but also solidify your brand's reputation in the competitive hospitality landscape.

In today's world dominated by online reviews from guests, effectively overseeing service quality directly influences your business's profitability. Knowcross provides the essential tools required for this task. Improve operational efficiency. Elevate the standard of service for guests. Foster greater loyalty among visitors. With Knowcross, your hotel team gains access to enhanced guest insights, enabling you to anticipate needs, respond aptly, and exceed expectations consistently. By leveraging these insights, you can create memorable experiences that resonate with guests long after their stay.

We will enable you to enhance your engagement with guests, leading to increased bookings, improved reputation, and heightened revenue. You can select from top-performing booking engines available, along with robust marketing automation tools and channel management solutions, as well as websites designed for high conversion rates and comprehensive digital marketing services. By prioritizing the requirements of hoteliers, we have created a complete ecosystem that is user-friendly, dependable, and stress-free. This seamless integration connects sales, marketing, revenue management, and the overall guest journey in a single platform. Greater online exposure translates to a rise in direct bookings. We manage your search engine marketing, encompassing both organic SEO and paid SEA, alongside social media marketing to attract quality traffic to your hotel’s website. Furthermore, we link leisure hotels and resorts to key metasearch engines to expand their reach as widely as possible. By leveraging these strategies, your hotel can achieve sustainable growth and establish a strong online presence.

Our tailored hotel modules enable hoteliers to swiftly add, modify, and archive special promotions. You can effortlessly refresh accommodation information, implement homepage alerts and pop-ups, and design attractive restaurant menus while also curating and filling area attractions on our customizable map widget. Your hotel’s website represents the most significant asset in your strategy for direct bookings, which is why generic templates simply won't suffice. Our hotel content management system empowers our design and development team to create exceptional custom websites that are entirely editable to meet individual needs. All your sales and marketing data is conveniently consolidated into one personalized dashboard. We take pride in collaborating with dedicated hoteliers, hotel management firms, and asset management companies aiming to surpass their competition, enhance profitability, and reduce reliance on OTAs. Leveraging our cutting-edge technology, we provide comprehensive digital solutions that maximize traffic and conversion rates across all platforms, ensuring your hotel stands out in a competitive marketplace. By focusing on innovation and user experience, we help our partners achieve sustainable growth and success in the hospitality industry.

In today's era of personalization, meeting the expectations of hotel guests has become crucial, and guestext is here to ensure that those expectations are met! With streamlined communication, guestext allows hoteliers to establish a personalized connection with guests even prior to their arrival. By utilizing our opt-in messaging platform, hotels can foster complete guest satisfaction, which is essential for cultivating guest loyalty. The guestext service creates a dynamic two-way mobile connection that enhances communication, leading to an overall improved guest experience. Whether reaching out to individual guests, groups, or all who have opted in, hoteliers can engage with their clientele before, during, and after their stay. This system not only strengthens guest relationships but also drives repeat business, generates additional income, and encourages direct guest feedback. Remarkably, hospitality studies reveal that 78% of guests prefer text messaging for communication! Moreover, text messages boast an impressive 8 to 1 response rate when compared to traditional emails or phone calls, allowing for immediate connectivity with guests. Ultimately, guestext revolutionizes how hotels interact with their patrons, paving the way for exceptional service and unforgettable experiences.

Enhance your marketing strategy and never miss a lead with streamlined automation and retargeting techniques. Organize your customer information, automate promotional efforts, and seize every potential growth opportunity for your business. Our hotel-focused solution is designed to engage your guests and ensure their loyalty. With robust integration capabilities with the property management system, your guest data is automatically processed, making it readily available for your marketing initiatives. Say goodbye to complicated queries, CSV file exports, and tedious data management tasks. Hotelappz allows you to concentrate on elevating your hotel brand, crafting compelling offers, and automating crucial interactions so that guests have lasting memories of their stay and are more likely to return. Our powerful automation features facilitate easy set-up for booking confirmations, pre-stay communications, in-stay services, post-stay follow-ups, and customer re-engagement. Furthermore, the open API can seamlessly connect with your entire IT infrastructure, making it adaptable for additional services such as self-check-in, point of sale, Wi-Fi, feedback ratings, and business intelligence enhancements. This ensures that your hotel can continuously evolve and meet guest expectations.

Collect feedback from guests through a group post-checkout to ensure that all hotel staff have a clear understanding of their experience during the stay. Automatically send a welcome message, a thank you note, and the WiFi credentials via WhatsApp to guests, enhancing their convenience. This setup allows guests to easily communicate with staff and management for any inquiries or issues they may have. Such proactive communication enables staff to address any service recovery needs while guests are still on the premises, minimizing the risk of negative online reviews. Establishing a comprehensive view of each guest's preferences is crucial for providing exceptional customer satisfaction. Your team will collaborate in an internal chat group to create a shared understanding of guest needs, gathering all essential preferences even before their arrival. With this streamlined process, guests can simply walk in, obtain their keys, and proceed to their rooms without any delays or queues, enhancing their overall experience at the hotel. Additionally, this approach fosters a more personalized atmosphere that can lead to higher levels of guest satisfaction and loyalty.

The current generation of mobile travelers, including business professionals, conference participants, and local patrons, seeks innovative ways to connect with their accommodations and explore the destinations they visit. In turn, hotel operators recognize that meeting the demands of tech-savvy guests is crucial for boosting direct bookings, increasing service sales, enhancing guest satisfaction, and improving their rankings on platforms like TripAdvisor. Zuzapp provides hoteliers with an affordable solution to create a distinctive and enriched experience for their guests throughout all phases of their journey. Discover how you can offer a personalized, mobile, and localized experience that resonates with your valued clientele. Enhance guest satisfaction and recovery by empowering them to easily make requests, voice concerns, and ask questions that contribute to a more enjoyable stay. This approach not only meets guest needs but also fosters loyalty and encourages repeat visits.

BOTSHOT is the Hotel Management Software tailored for the Hospitality Industry, offering an unparalleled solution to elevate your business. Elevate profits and enrich guest interactions with our comprehensive hotel management software. Our unwavering commitment is to redefine the landscape of the hospitality sector through our cutting-edge platform. Since our inception in 2021, we've been instrumental in optimizing customer service, reducing operational costs, and boosting revenue for more than 5000 rooms, and catering to over 100,000 visitors. We take pride in delivering exceptional value to our diverse clientele, be it boutique establishments, independent hotels, or renowned chains. We stand as the preferred choice for leading 5-star hotels seeking to maximize revenue and enhance guest satisfaction. Our cloud-based Property Management System (PMS), Smart Website Builder, Channel Manager, and an array of revenue strategy tools empower businesses to witness tangible results right from day one. Trust BOTSHOT to be your partner in success, where innovation meets excellence in hotel management solutions.

Empower hotel staff to focus on their most significant contributions while maximizing efficiency. ALICE serves as a comprehensive platform that enhances operational workflows and communication, elevating both productivity and guest experiences. With all teams and responsibilities integrated, monitored, and optimized within a single interface, productivity can be boosted through intelligent task allocation and oversight. Achieve clarity and insight into all hotel operations, enabling informed decision-making for optimal management. Access actionable insights to ensure accountability among staff and specific departments within the hotel. This operational management solution allows for the enhancement of communication, task coordination, and overall guest satisfaction, all consolidated into one effective tool. By utilizing such a platform, hotels can foster a more cohesive working environment that ultimately benefits both employees and guests alike.

Vouch, a travel-tech company founded in 2016, empowers hotels to streamline operations and elevate the guest experience through Vouch HOME, a comprehensive suite integrating a guest platform and a back-end Hotel Operations Management Ecosystem. Vouch HOME offers features like contactless check-in, streamlined task management for operations teams, and a convenient guest request platform, allowing hotels to run smarter and create lasting guest memories. These tools provide each staff member with the necessary resources to effectively manage their workload, fostering clear communication and generating valuable insights for management to make informed, data-driven decisions. Validated and approved by numerous global and local hotel chains, Vouch has helped hotels across APAC solve core problems faced by the hospitality industry today.

Efficiently oversee, automate, enhance, and refine your hotel operations using a single, user-friendly platform. This data-centric solution improves labor and cleaning processes, leading to better planning and quicker turnaround times. By leveraging advanced predictive AI, the system optimizes the routes of room attendants in real-time, ensuring both cleaning efficiency and a superior experience for guests. It consolidates operations, providing comprehensive visibility and boosting team performance. With intelligent automation, it effectively manages room attendants and their statuses, removing the need for inefficient manual communication. Additionally, it organizes resources and streamlines supervisory tasks, making management smoother. The system also equips team members with training on updated cleaning protocols, including those for irregular stayovers and late departures. Furthermore, real-time management capabilities allow for monitoring and tracking of all job activities, thereby enhancing the overall service quality of the hotel. This holistic approach not only elevates operational efficiency but also significantly improves guest satisfaction.

TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.

The intelligence platform designed to harness the potential of hotel and guest data delivers impactful insights. Enhance each guest's experience by recognizing their relationship both online and at the property. Our unique guest scoring system uncovers the true identity behind each booking and assesses their worth to the hotel. The Concilio Insight Engine™ provides actionable insights that empower you to engage and market to guests, whether individually or in groups. Tailored for contemporary hoteliers, you can interact with your data in any preferred manner. Seamlessly navigate through user-friendly dashboards to reveal guest personas and segments. Integrate reservation and guest data from various hotel systems into a unified, comprehensive stream. Enrich your guest profiles with further insights derived from our proprietary classification and segmentation methodologies. You can explore and manipulate your enriched data through a visually appealing, intuitive interface. With this platform, you can ensure that every guest feels valued and understood, creating a memorable experience that encourages loyalty.

Interact with your visitors in a captivating manner, similar to how a film captivates its viewers. Implement a chatbot and a Messenger web widget on your hotel’s website to engage with potential guests. Understand who visits your website and provide an avenue for them to communicate directly with you during their visit, ensuring that this conversation continues even after they navigate away from the page. Transform every inquiry into a reservation, saving your staff valuable time while boosting Direct Bookings. Gain insights about your guests as soon as they secure a room, regardless of the booking platform they use. Assess their preferences and interests to develop a rapport prior to their stay, such as sending a wine tour offer to a connoisseur or offering complimentary gallery tickets to an art enthusiast. Engage with your guests in real-time, utilizing social messaging platforms like Facebook Messenger and WhatsApp, as well as SMS, to address their inquiries, resolve issues, and deliver uniquely tailored experiences. Notably, 13% of chat interactions result in a Direct Booking, highlighting the effectiveness of personalized communication. Moreover, establishing this connection can lead to repeat visits and long-term loyalty from your guests.

Amadeus' Guest Management System (GMS) serves as an all-encompassing platform that enables hotels to foster guest loyalty and encourage repeat visits via tailored communication and data-informed marketing automation strategies. This system includes a variety of features such as focused email marketing campaigns, management of guest profiles, and essential transactional communications, allowing hotels to connect with guests effectively at every stage of their experience. Additionally, GMS offers robust business intelligence reporting, an upgrade engine for room and package enhancements, as well as automated workflows designed to improve operational efficiency. By leveraging this innovative system, hotels can significantly enhance guest engagement, increase satisfaction levels, and elevate revenue through various upselling opportunities, ultimately leading to a more successful business model. Furthermore, the implementation of GMS can transform the way hotels interact with their clientele, ensuring a more personalized and rewarding experience for guests.

The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.

Hotel Superhero is a comprehensive one-stop shop for all your hotel management needs. It integrates multiple functions across business areas to provide a seamless experience and unrivalled power. You will truly feel why hotel management software were not always built this way.

Our offerings harness the capabilities of the Microsoft Dynamics 365 Power Platform to create a suite of robust customer relationship management tools tailored specifically for the hospitality sector. Whether you operate a resort, hotel, spa, restaurant, golf course, or hospitality management company, our solutions are designed to meet the needs of businesses of all sizes. By consolidating guest interactions within a single platform, you can develop a comprehensive 360° profile of your clientele. We provide two distinct products: HotelCRM 365 and Hospitality Suite CRM. HotelCRM 365 serves as an ideal solution for essential CRM functionalities, including automated messaging and targeted email marketing. In contrast, Hospitality Suite CRM encompasses all the core features available in HotelCRM 365 while introducing numerous additional functionalities to oversee your guest relationships comprehensively. Furthermore, Hospitality Suite CRM evolves into your complete management system, facilitating everything from marketing initiatives to monitoring customer feedback, managing amenities requests, handling gift card transactions, and much more. By integrating these tools, you can enhance operational efficiency and create a more personalized experience for your guests.

For-Sight Guest Engagement serves as an innovative Marketing and Hotel CRM solution aimed at elevating the guest experience by increasing direct bookings, improving data utilization, and optimizing marketing efforts. This solution gathers crucial data from your Property Management System (PMS) alongside several essential hotel systems, such as Point of Sale, Reputation Management, and Wifi registration. By continuously integrating this information, it establishes a comprehensive and reliable source of truth for each guest, tracking their interactions at every stage of their hotel experience. With our user-friendly and intuitive Query Engine, you can perform in-depth analyses of your data, and save or schedule regular queries to streamline your workflow. Furthermore, this tool allows you to segment your data effectively, enabling you to provide tailored omnichannel communications to your guests, thus enhancing their overall experience and creating opportunities for upselling. The emphasis on delivering a customized guest experience not only fosters brand loyalty and boosts direct bookings but also enhances the return on investment for your marketing strategies while reducing dependence on online travel agencies. Ultimately, this helps hotels to build stronger relationships with their guests, leading to long-term success.

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

Properties globally utilize our PMS to efficiently oversee their bookings, pricing, and front desk functions. With connections to over 600 systems and a comprehensive array of features tailored for your property, it's clear why countless users opt for IQware PMS. A simple click reveals a thorough availability screen showcasing room inventory alongside existing reservations. Enhance rate management and allocate rooms with a fully adaptable solution crafted for both single and multiple properties. IQpms empowers your organization by overseeing front desk activities, managing housekeeping tasks, generating reports, and providing insights into guest preferences. Regardless of whether you operate a hotel, an all-inclusive resort, a timeshare, or any other property type, IQware is designed to streamline and enhance your operational processes. Furthermore, IQware’s Suite of Innovative Software seamlessly integrates with IQpms, offering an even more cohesive management experience. This comprehensive system not only simplifies daily tasks but also allows for a more personalized guest experience.

Our Hotel Sales CRM solutions also known as myhotelCRM is for Hotels, Resorts, Apartments and Clubs. myhotelCRM is a solution built from ground zero for Hotels by Hoteliers. It is a process-driven Sales CRM Solution. It is a custom-built solution for Hoteliers and a must-have for Hotels across the Globe. A solution trusted by all our Hotel Partners. We encourage our Hotel Partners to provide their requirements of features that they feel would help them maximize their Sales Operations and Revenues. myhotelCRM has the following Apps i.e. Meeting Logs App, Contact Management, Sales Pipeline, Proposal & Contract Management, RFP & Rate Management, Email Marketing App, Sales Budget App, Integent Dashboard, Expense Management and more. Our Solution is used by leading hotel brands and well Independent Hotels. Our Hotel Partners have generated over 42% more incremental direct sales revenues as well as converted and Won Sales from Lost Opportunities. myhotelCRM interfaces with any third-party solution of your choice i.e. PMS, RMS, CRS, IVR, etc. We have ready APIs available. Management Dashboards help in making informed decisions as well.

Our offerings harness the capabilities of Microsoft Dynamics 365 Power Platform to create an array of robust customer relationship management tools tailored specifically for the hospitality sector. Various establishments, including resorts, hotels, spas, restaurants, golf courses, and hospitality management firms, regardless of their size, can take advantage of our innovative solutions. By consolidating guest interactions into a single platform, you can cultivate a comprehensive 360° view of your clientele. We provide two distinct products: HotelCRM 365 and Hospitality Suite CRM. At its core, Microsoft Dynamics 365 Customer Engagement serves as a versatile software development platform. The Dynamics 365 system is highly extensible, designed with the intent of customization at its forefront. Central to this offering is what Microsoft refers to as the xRM Platform, which encompasses any relationship management needs. Although the product includes powerful general CRM functionalities, these are not specifically crafted for the hospitality industry, which is precisely where Hospitality Suite CRM comes into play. This specialized approach ensures that the unique demands of hospitality professionals are met effectively.

Manage all booking requests and guest interactions 24/7 with our multilingual AI assistant. Effortlessly engage with guests via popular messaging platforms such as WhatsApp through our advanced AI communication tools. Streamline and automate operational tasks with our AI-based management system, boosting both productivity and response efficiency. Utilize real-time analytics to tailor guest experiences on-the-fly, powered by AI recommendations for immediate service improvements. Equip your hotel staff with innovative solutions that address contemporary challenges and meet guest expectations. Simplify every facet of the guest journey with our AI-enhanced offerings, from the moment of booking to after they check out. Our smart solutions enable hotels to efficiently handle reservations, improve guest experiences, and foster enduring relationships through customized communication and services. With rapid processing of requests and concerns, our AI significantly elevates guest satisfaction levels. Additionally, this technology allows for continuous improvement in service delivery, ensuring that every guest feels valued and cared for.

IRIS provides hotels with the tools to connect with their guests in a personalized manner. Through the IRIS Guest platform, hotels can consolidate various features and integrations into a single, user-friendly solution that caters to guests. All that guests need is a smart device and internet access to enjoy a wide range of services. By integrating IRIS Guest Web into an existing hotel application, hotels can utilize all available features and functions with minimal development effort. This setup is particularly advantageous for hotel chains, as it enables guests to explore multiple properties through one application. To facilitate mobile check-in and mobile key functionalities, the use of IRIS Guest Mobile is essential. Each device is assigned to a specific room, ensuring that when guests check in, their device automatically adjusts to their preferred language, offering a warm welcome upon arrival. The IRIS Guest products are designed on the robust IRIS Guest API, which is also accessible to partners and customers to create tailored guest experiences. Additionally, you can take advantage of our APIs to develop your own unique solutions that further enhance the guest experience. Such flexibility allows for innovation and customization in service delivery, meeting various guest needs effectively.

Enhance your guests' overall experience and boost your revenue by implementing a comprehensive, interconnected system tailored to their needs. Empower your visitors to personalize their travel adventures seamlessly. The innovative Otello HoDP platform offers you immediate insights into the performance of all departments within your establishment, accessible directly from your smartphone. This data-centric solution ensures that all accommodation processes are harmoniously synchronized. It fosters smooth communication between housekeeping and the front desk, while also facilitating process monitoring, efficient time management, and instant transaction capabilities. By utilizing the distinctive Otello platform, you can elevate your brand's reputation and cultivate guest loyalty. The system simplifies the analysis of guest data, enabling targeted marketing efforts to reach various demographics effectively. Additionally, it streamlines the management of guest requests, complaints, and suggestions by assigning them as actionable tasks to the appropriate staff members. Ultimately, this results in a more responsive and guest-centric service environment.

A unique platform that merges messaging with concierge services, facilitating seamless communication and trip planning to enhance customer satisfaction. Engage proactively with guests through their preferred channels or applications such as WhatsApp, WeChat, FB Messenger, LINE, SMS, your hotel's app, and websites, among others. Effortlessly oversee conversations within your hotel while providing guests with the ability to converse in more than 100 languages. This platform offers an enriched messaging experience within your app at every phase of the guest's journey, from pre-arrival to post-stay. Guests enjoy a genuinely contactless experience, which includes features like contactless check-in and check-out, mobile keys, digital folios, personalized recommendations, request management, and real-time itineraries tailored to their needs. This comprehensive approach ensures that every interaction is not only efficient but also enhances the overall guest experience, making each stay memorable and hassle-free.

The system allows guests to manage their room environment, stream videos, request services, and perform express checkouts seamlessly. Utilizing an iPad provided by the hotel, guests have the capability to do all this and much more. This advanced system is integrated with the hotel's Property Management, Point of Sales, and Room Management Systems, granting guests real-time access to their billing and enabling them to check out without the hassle of visiting the front desk. Additionally, the Food & Beverage department can send exclusive offers directly to the guests through their tablets, with any orders automatically charged to their account. Moreover, Digivalet enhances the entertainment experience by connecting to cable TV, offering full HD Video on Demand, and providing music options. The user-friendly Apple interface significantly improves the previously cumbersome content access process, allowing guests to effortlessly search for movies by actors, read synopses, and watch trailers before selecting a film to enjoy on their television. This technology not only elevates the guest experience but also streamlines hotel operations, creating a more efficient and enjoyable stay.

INTELITY stands out as the leading provider of a comprehensive platform designed for guest engagement and staff management, catering to the hotel, casino, cruise, and luxury residential sectors. Our fully integrated solutions enhance the connection between a mobile-centric guest experience and staff operations, all within a unified platform. To discover how to create a touchless guest experience, consider scheduling a demo with us today. In light of increasing cleanliness standards and the desire to minimize physical contact, INTELITY provides an entirely contactless check-in and mobile key service. This allows guests to forgo the front desk by utilizing Mobile Check-In, enabling them to proceed directly to their rooms and use their Mobile Key for access, thereby minimizing unnecessary face-to-face interactions. As a prominent figure in hospitality engagement technology, INTELITY is committed to delivering top-notch, innovative, and integrated Guest Services Platforms accessible across various mobile and in-room devices, ensuring a seamless experience for both guests and staff alike. With our commitment to enhancing the hospitality experience, we aim to set new standards in the industry.

Enhance your customer service efficiency by tripling response times using our chat-based concierge system, which seamlessly redirects requests and bookings for prompt attention, allowing your guest support team to focus on more intricate inquiries. Foster connections with your guests throughout their journey—before, during, and after their stays—through tailored interactions across various communication platforms. Experience comprehensive control over every aspect of your property, facilitating straightforward access and management of both macro and microsystems from a centralized interface. We ensure that your staff can quickly acclimate to the new system by providing thorough onboarding sessions and tutorials, either online or in-person upon request, along with user-friendly hospitality standard operating procedure guides. This approach not only boosts team confidence but also enhances overall guest satisfaction.

GuestTraction stands as the premier authority in guest interaction, offering a comprehensive array of online solutions designed to help your establishment effectively connect with its visitors. Our services cater to a diverse spectrum of properties, ranging from expansive hotel chains to single motels. Each of our products is user-friendly, robust, and tailored to align seamlessly with your operational needs. Discover today why patrons across the globe appreciate the benefits that GuestTraction brings and how we can enhance your business's value. Recognizing that technology solutions should not be one-size-fits-all, we adopt a thoughtful approach to identify the ideal products for you, ensuring that you only invest in features that truly enhance your operations. In a rapidly evolving world, having the assurance that you can reach out to a real person when needed is invaluable. We take pride in providing exceptional customer support, making sure you feel more like a friend than just a number in our system. This dedication to personalization is what sets us apart in the industry.

XM Hospitality™ serves as a tailored communication platform specifically designed for the hospitality sector. It boasts compatibility with over 150 telephony systems and more than 60 Property Management Systems (PMS), utilizing your current infrastructure to improve both guest satisfaction and staff efficiency. The solution seamlessly oversees guest voicemail in coordination with PMS check-ins and check-outs, significantly enhancing staff connectivity while they navigate the property, and ensuring top-notch communication quality that customers expect. By implementing XM Hospitality, businesses can unlock greater operational efficiency, gain a competitive edge, and realize substantial cost reductions. This Linux-based messaging and communication system fosters operational effectiveness by allowing guests and customers to quickly access essential information. Its design focuses on ease of deployment, cost-effectiveness, and robust functionality, equipping the hospitality industry with vital features needed for success, while also fostering a more connected environment for both guests and staff.

Effortlessly handle check-ins and check-outs through an interactive Tape Chart, while efficiently managing reservations and utilizing flexible folio controls alongside automated and personalized communication letters. Access a comprehensive array of back-office reports that cover metrics such as Occupancy, Bookings, Revenue, and Batch processing, among others. MyCard© ensures PCI compliance and provides an EMV Payment Gateway equipped with the latest POS hardware, enabling automatic authorizations along with options to swipe, tap, or dip using both ethernet and wireless devices. For total automation of your property, integrate an un-attended kiosk, and take advantage of the ability to design a custom Booking Engine using industry-standard APIs. Leverage our Concierge & Request System, which utilizes APIs and Webhooks to enhance communication between staff and guests. From the moment of pre-arrival to the duration of their stay, APIs empower your property with the flexibility and creativity needed to function seamlessly. Enjoy effortless two-way integration with all GDS and major OTAs, facilitating the management of multiple rates, availability, and bookings effortlessly. This comprehensive system not only streamlines operations but also enhances the guest experience.

Unlike other CRM platforms that only access a fraction of data from external systems, Maverick empowers you to identify, acknowledge, and reward your top guests—regardless of their booking source. With Maverick, hoteliers gain insights into their OTA clientele just as thoroughly as they do with direct bookings. The advanced guest management software compiles comprehensive profile information from the Windsurfer® CRS, ensuring that all data is matched and refined. This process creates intricate microsegments that enhance the effectiveness of guest communication strategies. Furthermore, Maverick features an intuitive integrated marketing solution designed for both email and text messaging campaigns, simplifying management tasks. The Profile Management tool plays a crucial role in organizing and consolidating guest data from various connected platforms, delivering an all-encompassing perspective on guest behaviors and preferences. Additionally, users have the flexibility to establish standardized fields and criteria for matching and merging profiles, further enhancing the utility of the software in understanding their clientele. Overall, Maverick stands out as a comprehensive tool for maximizing guest engagement and satisfaction.