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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With every GotKard shared, you and your team can create an impactful contact list for lead generation, while the platform simultaneously enhances recipient engagement with your business by at least three times. At GotKard, we focus on fostering connections between you and consumers to cultivate stronger relationships, acting merely as a facilitator in the process. Our Network Relationship Management solution empowers you to deliver an ideal introduction of your business to prospective customers, effectively boosting visits to your website and social media platforms. Additionally, GotKard enhances interactions with potential clients through various channels, such as emails, phone calls, and callback requests. To get started, simply download GotKard from the App Store or Play Store, link all your social media accounts to your digital business card, and share it to automatically generate customer contact lists. Furthermore, you can easily export your contacts from your phone using GotKard, allowing you to enhance your email campaigns and achieve a remarkable zero bounce rate, ensuring you reach your audience more effectively. This seamless integration allows businesses to leverage their connections for exponential growth.

Description

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BMC HelixGPT
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Oracle CRM On Demand
SAP CRM
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Verint AI Blueprint
Zendesk
Zoho CRM
eGain Chat

Integrations

BMC HelixGPT
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Oracle CRM On Demand
SAP CRM
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Verint AI Blueprint
Zendesk
Zoho CRM
eGain Chat

Pricing Details

$5.22 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GotKard Technologies

Founded

2015

Country

United Kingdom

Website

www.gotkard.com

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com/unified-agent-desktops/

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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Alternatives

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