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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

While there's certainly room for improvement, our industry is one that is in a state of constant flux with shifting benchmarks. As a customer communication platform, we consider it our responsibility to stay ahead of these changes, allowing you to concentrate on your core tasks. Each year, new avenues for customer service appear, and staying current requires ongoing software updates, team training, and process adjustments. It's essential to have a platform that can seamlessly integrate with these evolving channels and systems. Picture a solution where every new channel fits effortlessly alongside the existing ones. Customers now anticipate interactions that are quicker, more insightful, and better informed than ever before. This trend is unlikely to reverse; the expectations will continue to escalate as retailers rise to the challenge. To ensure maximum efficiency, it’s vital to incorporate time-saving features, integrations, and automation into your operations. Ultimately, your success hinges on your ability to adapt and innovate in this ever-evolving landscape.

Description

We specialize in developing impactful loyalty programs and immersive customer experiences for top brands around the globe. Our Loyalty Cloud platform is designed to enhance your program whether it's online, in-store, or across various channels. This comprehensive loyalty SaaS solution empowers you to create and oversee your loyalty initiatives seamlessly. Whether you are launching a new program or revitalizing an existing one, Loyalty Cloud enables you to reward, engage, and gain insights into your customers like never before. Our customizable services allow you to tailor your options to suit your specific business requirements. Whether you seek a standalone loyalty service or an extensive program, m—wise is ready to assist. It’s imperative to have a loyalty concept that not only meets but surpasses expectations, captivating your customers while aligning with your brand's identity. This is why we begin by thoroughly understanding your objectives and crafting a clear strategy. Subsequently, we guide you toward the ideal concept tailored for your customer demographic and business model. With our support, you can advance with complete assurance that a top-tier loyalty program is on the horizon, ready to elevate your customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Magento No 
Mailchimp No 
Notificare No 
Salesforce No 
Tableau No 
Zendesk No 

Integrations

Magento Yes 
Mailchimp Yes 
Notificare Yes 
Salesforce Yes 
Tableau Yes 
Zendesk Yes 

Pricing Details

$150 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Gnatta

Founded

2014

Country

United Kingdom

Website

www.gnatta.com

Vendor Details

Company Name

m-wise

Founded

2000

Country

Netherlands

Website

m-wise.eu/

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

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