Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhancing customer experiences through location intelligence and proactive communication is essential. No one should have to sit idle in the parking lot waiting. Equip your staff to effectively communicate with customers, ensuring that products are delivered precisely where and when they are needed. Notify customers regarding the arrival time of their purchases at their home. Maintain an open line of communication to keep everyone informed about package deliveries or product arrivals. Eliminate the hassle of rescheduling—surprises at the door become a thing of the past. Inform customers about expected service times so they can be ready to welcome your team. By anticipating customer needs intelligently, you can engage with them proactively in their preferred communication channels. Reach out to your customers during those crucial moments that truly matter. Our cutting-edge platform provides an edge by offering versatile omnichannel communication solutions that cater to various customer preferences. This not only enhances satisfaction but also builds lasting relationships.
Description
Oracle Service enables organizations to forecast service demands, streamline processes, and provide customized responses, while effectively integrating both self-service and assisted support models. It features robust and intelligent solutions tailored for B2B, B2C, and field service, ensuring customers can access the assistance they need, whenever and wherever it is required. This system aids users in discovering answers on websites or through digital assistants, empowering agents to foresee and address inquiries with informed responses and relevant information. By utilizing Oracle Service, businesses can offer personalized, proactive, and timely customer support, maintaining a comprehensive and cohesive overview of all customer interactions. Striking a balance between self-service and assisted service fosters significant relationships through the communication channels that customers favor. Moreover, the platform's array of digital tools facilitates an always-on, tailored, and seamless customer service experience, enabling service agents to concentrate on more complex or escalated issues that require their expertise. This holistic approach ultimately enhances overall customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
Chatbox
Expertflow Contact Center
Legal Suite
Oracle B2C Service
Oracle CRM On Demand
Oracle Cloud CX
Oracle Cobrowse
Oracle Digital Assistant
Oracle Field Service
Oracle In-Memory Cost Management
Integrations
Chatbox
Expertflow Contact Center
Legal Suite
Oracle B2C Service
Oracle CRM On Demand
Oracle Cloud CX
Oracle Cobrowse
Oracle Digital Assistant
Oracle Field Service
Oracle In-Memory Cost Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Glympse
Founded
2008
Country
United States
Website
glympse.com
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/
Product Features
GIS
3D Imagery
Census Data Integration
Color Coding
Geocoding
Image Exporting
Image Management
Internet Mapping
Interoperability
Labeling
Map Creation
Map Sharing
Near-Matching
Reverse Geocoding
Spatial Analysis
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking