Oracle Service Integrations

Increase brand loyalty and business growth. Oracle CX Marketing, part of Oracle Cloud CX, is a comprehensive portfolio of digital marketing tools that helps B2B and B2C marketers use real-time intelligence as well as customer signals to deliver personalized experiences. Connect customer behavior, transactions, and demographics across sales, marketing, service, and back-office applications to create the best possible experience for each person. You can collect data from more sources, apply intelligence at scale, use insights to deliver personalized experiences in those moments that matter. Marketers can use their creativity and intuition to create amazing B2B campaigns and unforgettable customer experiences. Target high-value customers and individuals, optimize lead generation, increase customer retention and growth, and ensure consistent, personal messaging across all channels.

Oracle's Complete CRM solutions provide the most comprehensive and powerful capabilities to help organizations increase sales, marketing, loyalty and service effectiveness. They can be combined with Oracle Commerce solutions to deliver a seamless cross-channel experience for customers. Only Oracle CRM On Demand Industry Editions offer customized CRM solutions for specific industries. Oracle CRM On Demand Industry Editions, unlike other hosted CRM solutions, are built upon Oracle’s industry expertise. They provide organizations in the automotive and high tech industries with tangible business benefits from the beginning of deployment. Oracle CRM On Demand Industry editions include pre-built business processes, data and object models, as well as business logic, to meet the specific needs of each industry.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

Chatbox, a cloud-based messaging platform that allows you to make real-time connections and build trust with customers, is a great way to connect with them. Chatbox allows users the ability to manage Facebook Messenger and live chat communication channels. Chatbox can be integrated with other customer relationship management (CRM), solutions such as Salesforce and Oracle Service Cloud. Chatbox allows users to personalize messages by using customer data such as name, address, and age.

Legal Suite provides solutions for corporate legal departments and law firms. Legal Suite is part of the Septeo Group which is a major player in technology serving lawyers, real estate managers and IT departments. Septeo's expertise can be found all over the globe to 120,000 users. No more playing hide-and-seek with your documents and emails Turn your paper into data by scanning all documents, so they are searchable and findable. Get a 360-degree view of all interactions with a client in one place to respond quickly to every request. Automate document naming for consistency. Have you noticed if ten different people name their documents, it might result in ten different document names? (Unless, of course, you are a machine). Our software creates consistent names so everything is easier to find. Protect your communications. Access a private and interactive workspace portal that allows you to exchange information with internal clients and external partners. Securely chat

SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

Imagine a modern sales organization. Collaborative, productive, even on-the-go. Decisions are based on insight and pipelines are packed. Easy to use and adaptable tools. Your customer has changed and your selling strategy must change to reflect this. Modern sales requires mobile productivity, collaborative sales, and aggressive pipeline creation to increase sales and optimize efficiency. Oracle Sales Cloud allows you to have all of this right now. To align your brand promise and to deliver on your promises, unify all your business applications data with your CRM apps. Oracle's unified cloud platform gives you a complete view of all customer interactions, regardless of how, where, and when they occur. This includes sales, finance, supply chain, marketing, commerce, and service. Check out the latest innovations and key features of Oracle Advertising and Customer Experience (CX).

Engage customers using an AI-powered digital assistant. It captures users in a personal way and provides actionable insights for your sales, service, or marketing teams. Oracle Digital Assistant is much more than a chatbot. It provides answers across all customer touchpoints. Conversational CX enhances customer relationships by personalizing interactions at scale. Oracle Digital Assistant is built on Oracle's next generation cloud infrastructure. It uses AI and natural language understanding (NLU), to simplify customer acquisition and retention. It uses context and profile to automate tasks such as personalized recommendations and informational queries. Customers and sales personnel have seamless access to information via text and voice. Oracle Cloud CX users can easily leverage Oracle Digital Assistant across multiple applications. Sales teams can automate creating configured quotes using voice commands.

Finally, AI can support customer service tickets better than real agents. Bring a new level of service to your retail. Tymely integrates into all your systems, and uses Generative AI for end-to-end handling of the most complex customer service queries (email and chat), including initiating refunds, exchanges, coupons, and any other actions that agents take. Tymely's experts check each AI response in real time before it is submitted. This results in better-than-human-level accuracy, while keeping the low-cost and high-speed of AI, 24x7. Our native English-speaking experts in customer service verify each AI-generated answer and add a human touch. This ensures that your customers receive the high-quality and empathetic support they desire. Surprise your customers by providing a timely service 24 hours a day. We guarantee a First Resolution Time of 20 minutes on average.

Oracle B2C Service offers customers innovative and prompt service through the channels they prefer. This set of unified customer services solutions leverages AI (machine learning) to speed up repetitive tasks so that service teams can focus on providing expert, tailored customer service. Provide flexible, personalized customer service via a variety of digital channels. Your customers can access a variety of self service options to help them find the answers they need quickly and in a way that suits their needs. Customers will appreciate the conversational, AI-driven interface that provides instant answers. Integrate service into your website so customers don't have to search for help. You can offer customers the option to chat or search for answers on your website.

Oracle Cloud CX is a cloud platform that combines best practices and applied new technologies. It offers tools that are simple enough to be used by business users, but powerful enough to be extended by developers. Oracle CX applications are flexible and innovative, with consistent performance and security. Oracle Cloud CX is data-first. It connects customer transactions, customer behavior, and demographics across sales, marketing, service, and back-office applications to create the next great experience. Oracle has been helping customers to manage, secure and drive business value out of data for over 40 years. Data is our DNA. To personalize customer experiences, create, syndicate, distribute, and distribute consistent and relevant content and offers. Oracle Content Management consolidates all enterprise content and assets, including invoices, marketing assets and company files, images and videos, in one place.

A set of intuitive, AI-powered tools to manage field service technicians, schedule them, and manage them improve field service management. Oracle Field Service allows field workers to provide efficient and timely customer service experiences every single time.

Oracle Knowledge Management delivers consistent, efficient information across all channels. With its superior search capabilities, the solution speeds up issue resolution for agents in call centers and helps customers find the answers that they need to improve customer satisfaction and loyalty. You can speed up the development of information to support customers and call center agents. You can quickly create knowledge articles and other materials using an easy-to use authority tool and rich media support. Easy-to-use, point-and click custom templates allow you to create announcements and news, FAQs, guides and more. To build the best knowledge repository, you should use a wide range of content contributors. Your subject matter experts can view, comment on, or approve updates using a workflow engine that efficiently manages content creation.

Oracle Intelligent Advisor helps service agents provide the best advice to each customer. This decision automation solution allows business users to create rules that ensure consistent, transparent responses to customers. It also makes it possible to provide intelligent, personalized, and efficient customer service. Customers can quickly and efficiently resolve simple and more complex problems. Intelligent online interviews allow you to provide personalized advice that is tailored to each individual. Business users can configure advice via a web browser or a desktop tool. Business users can create and manage rules without the need for a programmer. You can create and deploy decision-making service in a web browser. This eliminates the need to install or manage a desktop development tool. You can easily share decision-making rules and centralize your custom application logic with other stakeholders.

Oracle In-Memory Cost Management Cloud Service provides the data analysis tools to derive product costs, perform cost-volume-benefits, and what-if simulations for discrete and process industries. The product's exceptional performance quickly provides near-real-time insight into changes in your business. Oracle In-Memory Cost Management Cloud Service is a new SaaS on PaaS subscription that allows for bottom-up profit maximization by providing near real-time insight into all costs. Cost accountants, managers, and owners of line businesses in finance, manufacturing, and procurement can use Oracle In–Memory Cost Management Cloud Service for product costs, cost-volume-benefit (Break–even-point), what if simulations on complicated cost data, and to visualize the effects of any changes to their business. The user has several options to fine-tune the selection of intermediate or finished goods.

Your sales and support teams can work from anywhere, serving customers via chat or voice. There is no need to have infrastructures like servers or phones. Our contact center software is available on a monthly basis. We use cloud services from the major cloud providers in Europe and the Middle East and South Africa. We also have local POP numbers and numbers with partners in Morocco and Egypt, Pakistan, India and Kenya. This means that your clients will not experience a round trip delay to servers in the UK and the US, contrary to other cloud providers. If international fibers to Europe or America are affected, the local POP will continue operating without any impact on customer service. The cloud version does not require you to purchase phones sets or install servers. All you need is a web browser.

Oracle Cobrowse Cloud Service, a collaboration tool, allows agents to work directly on the screen of a customer during real-time voice and chat interactions. This helps them find solutions. This functionality allows agents a better understanding and resolution of customer issues. Agents can also use Cobrowse to convert sales and provide customer support. The service is offered as a standalone product and as an integrated part of Oracle Fusion Service. Businesses must install the Cobrowse Launcher script on their websites to implement Oracle Cobrowse.