Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Top luxury brands around the globe rely on Glowing to enhance their customer engagement, foster team collaboration, and stimulate business growth. As a remarkable pioneer in the field, Glowing is continuously broadening its international footprint in major cities to satisfy the increasing demand for its exceptional enterprise-class customer engagement solution, which is essential for navigating today's intricate omni-channel and multi-platform landscapes. By utilizing data and real-time messaging across various platforms, brands can cultivate significant interactions at every stage of the customer journey. The platform allows for seamless management of numerous conversations across multiple messaging channels through automation, while also enabling businesses to mitigate and rectify negative guest experiences by automatically implementing service recovery workflows integrated with vital systems. Glowing provides a cohesive messaging solution that connects with leading technologies, empowering businesses to offer a uniquely differentiated and deeply personalized customer engagement experience. This innovative approach not only enhances customer satisfaction but also contributes to long-term loyalty and brand advocacy.
Description
HotelSmarters is an innovative middleware platform for the hospitality industry that aims to convert in-room televisions and guest mobile devices into interactive hubs for a personalized guest experience. This platform allows hotels to send welcome messages in multiple languages, promote additional services and upgrades such as spa treatments and dining options directly through the TV, and facilitates ecommerce transactions for guest purchases. It also integrates seamlessly with property management systems to showcase billing information and service statuses while offering features such as self check-in/out, mobile key access, and digital signage. By capturing valuable analytics on guest behavior, the system is designed to optimize hotel operations and enhance revenue. Furthermore, HotelSmarters combines elements of tailored guest engagement, flexible ordering of remote services, integrated payment solutions, and effective content delivery, all aimed at significantly improving guest satisfaction while driving profitability for the property. In this way, it not only enriches the guest experience but also streamlines hotel management processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Agilysys Analyze
Yes
Amadeus Central Reservations System (CRS)
Yes
Infor CloudSuite Business
Yes
Knowcross
Yes
Salesforce
Yes
Integrations
Agilysys Analyze
No
Amadeus Central Reservations System (CRS)
No
Infor CloudSuite Business
No
Knowcross
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$3.99 per room
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Glowing.io
Founded
2014
Country
United States
Website
glowing.io
Vendor Details
Company Name
HotelSmarters
Founded
2023
Country
United States
Website
hotelsmarters.com