Average Ratings 0 Ratings
Average Ratings 49 Ratings
Description
Glass Desktop Box is a Windows application designed to help users manage local files through visual workspaces and facilitate the sharing of specific files or folders. Within this platform, users can customize their Desktop Boxes by arranging items, creating tabs and folder links, adding notes, and selecting either static or animated backgrounds. A Windows host has the capability to invite colleagues, clients, or friends to collaborate in a shared workspace or exchange files via a browser link, allowing guests to upload and download files without needing to install the desktop application or set up an account. File transfers utilize a direct peer-to-peer connection whenever feasible, with a relay option as a backup, ensuring that shared files are not stored permanently in the cloud. During the sharing process, users can take advantage of PIN-protected access and a live chat feature for enhanced communication. This software caters to both individual users and teams looking to efficiently organize their projects locally while also sharing files seamlessly across different devices. The application operates on Windows, while recipients have the flexibility to join through web browsers on various platforms including Windows, Mac, Linux, iPhone, iPad, or Android, making it highly accessible for diverse users. Additionally, the intuitive interface promotes better productivity and collaboration among users.
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
€11.99 one-time
Light is a one-time purchase at €11.99 net and includes one Windows license for one computer, 12 months of online services and updates, and a 1 GB monthly relay allowance. Starter is €22.99 net and includes a 5 GB monthly relay allowance. Direct peer-to-peer transfers do not use the relay allowance. After 12 months, the activated local version remains usable, but online services require a new purchase. There is no subscription or automatic renewal.
Free Trial
No
Free Version
No
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Glass Desktop Box
Country
Germany
Website
glassdesktopbox.com
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Product Features
File Sharing
Audit Trail
No
Chat / Messaging
No
Collaboration
No
Document Management
No
Drag & Drop
No
Electronic Signature
No
Encryption
No
File Synchronization
No
Search
No
User Management
No
Version Control
No
Workflow Management
No
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Alternatives
No Alternatives