Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Gigwalk provides a solution for businesses to efficiently gather data and manage remote tasks on a large scale. You can either use your own team or leverage our extensive network of 1.7 million Gigwalkers. Are your products being stocked and displayed as intended? Are store associates effectively promoting your latest offerings? With our retail audit and mystery shopping services, your team can receive immediate reports to address these concerns. Detect and resolve channel execution challenges on a wide scale. Our offerings, such as digital product testing, allow you to identify potential problems in new mobile app versions prior to launch. Additionally, you can uncover issues within intricate customer journeys, like the process of buying online and returning in-store. Experience real-time research and data collection like never before, with unmatched speed and scale. Utilize our global network of Gigwalkers to obtain valuable business insights that inform strategic decisions. From emerging brands to established Fortune 500 companies, Gigwalk has empowered organizations to rethink their operational processes and enhance their efficiency. Ultimately, our services are designed to adapt to the evolving needs of businesses in a competitive landscape.
Description
The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement.
Key features include:
● Cross-program data integration for holistic performance analysis
● Real-time dashboards with customizable reporting by region, location, or channel
● Predictive analytics to identify key drivers of satisfaction and forecast outcomes
● Case management tools to assign, track, and resolve issues quickly
● Automated workflows and alerts to streamline execution and reduce costs
● Enterprise-grade integrations with Salesforce, Slack, APIs, and more
● Scalable architecture with role-based access and performance rollups
The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.
API Access
Has API
No
API Access
Has API
No
Integrations
InfoTrack
No
IntouchCheck®
No
Microsoft Excel
No
NetSuite
No
SAP Analytics Cloud
No
Integrations
InfoTrack
Yes
IntouchCheck®
Yes
Microsoft Excel
Yes
NetSuite
Yes
SAP Analytics Cloud
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Gigwalk
Founded
2010
Country
United States
Website
www.gigwalk.com
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
Yes
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
Yes
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No