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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Gigwalk provides a solution for businesses to efficiently gather data and manage remote tasks on a large scale. You can either use your own team or leverage our extensive network of 1.7 million Gigwalkers. Are your products being stocked and displayed as intended? Are store associates effectively promoting your latest offerings? With our retail audit and mystery shopping services, your team can receive immediate reports to address these concerns. Detect and resolve channel execution challenges on a wide scale. Our offerings, such as digital product testing, allow you to identify potential problems in new mobile app versions prior to launch. Additionally, you can uncover issues within intricate customer journeys, like the process of buying online and returning in-store. Experience real-time research and data collection like never before, with unmatched speed and scale. Utilize our global network of Gigwalkers to obtain valuable business insights that inform strategic decisions. From emerging brands to established Fortune 500 companies, Gigwalk has empowered organizations to rethink their operational processes and enhance their efficiency. Ultimately, our services are designed to adapt to the evolving needs of businesses in a competitive landscape.

Description

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement. Key features include: ● Cross-program data integration for holistic performance analysis ● Real-time dashboards with customizable reporting by region, location, or channel ● Predictive analytics to identify key drivers of satisfaction and forecast outcomes ● Case management tools to assign, track, and resolve issues quickly ● Automated workflows and alerts to streamline execution and reduce costs ● Enterprise-grade integrations with Salesforce, Slack, APIs, and more ● Scalable architecture with role-based access and performance rollups The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

Integrations

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gigwalk

Founded

2010

Country

United States

Website

www.gigwalk.com

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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