Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.

Description

Sensebase offers a comprehensive cloud-based platform designed specifically for small IT service providers and managed service providers, integrating a variety of functionalities such as ticketing, monitoring, patch management, remote support, planning, invoicing, a client portal, and a password vault. This all-in-one solution allows technicians to manage Microsoft 365 mailboxes, interact with clients via WhatsApp Business, synchronize appointments with Outlook, and streamline invoicing through SnelStart and e-invoicing. Additionally, both Windows and macOS agents facilitate device monitoring and updates, while a dedicated Windows application enables clients to report issues and authorize remote access. Each subscription encompasses all features, supports an unlimited number of clients and devices, and includes a dedicated virtual private server hosted in a data center located in the Netherlands. Pricing begins at €175 per month for 1–3 technicians, excluding VAT, with options for higher fixed monthly tiers available. A 30-day trial period is offered to potential users. Currently, the product interface is available in Dutch, but there are plans to introduce English screens soon, enhancing accessibility for a broader audience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Model Context Protocol (MCP) Yes 
Autotask PSA Yes 
Bitdefender GravityZone Yes 
Freshdesk Yes 
Freshservice Yes 
Google Workspace Yes 
HaloPSA Yes 
Jira Service Management Yes 
Microsoft 365 No 
Microsoft Entra ID Yes 
Microsoft Outlook No 
Okta Yes 
SentinelOne Singularity Yes 
ServiceNow Yes 
SnelStart No 
TOPdesk Yes 
WhatsApp No 
Zendesk Yes 

Integrations

Model Context Protocol (MCP) Yes 
Autotask PSA No 
Bitdefender GravityZone No 
Freshdesk No 
Freshservice No 
Google Workspace No 
HaloPSA No 
Jira Service Management No 
Microsoft 365 Yes 
Microsoft Entra ID No 
Microsoft Outlook Yes 
Okta No 
SentinelOne Singularity No 
ServiceNow No 
SnelStart Yes 
TOPdesk No 
WhatsApp Yes 
Zendesk No 

Pricing Details

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial Yes 
Free Version No 

Pricing Details

€175/month
€175/month for 1–3 technicians, €350/month for 4–7 and €525/month for 8–11; introductory prices excluding VAT. All features, unlimited clients, portal users and devices, and a dedicated server are included. Monthly subscription, cancellable with one month’s notice. Custom pricing applies from 12 technicians.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GenticFlow Ltd.

Founded

2025

Country

Ireland

Website

www.genticflow.com

Vendor Details

Company Name

Digisens

Founded

1994

Country

Netherlands

Website

sensebase.eu/

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Alternatives

Splashtop Autonomous Endpoint Management Reviews

Splashtop Autonomous Endpoint Management

Splashtop
4.7 out of 5 stars

Alternatives

No Alternatives
Nizlo Reviews

Nizlo

Cloud 84 Holdings
NinjaOne Reviews

NinjaOne

4.7 out of 5 stars
Splashtop Remote Support Reviews

Splashtop Remote Support

Splashtop
4.8 out of 5 stars
Action1 Reviews

Action1

5.0 out of 5 stars