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Description
Experience a revolutionary way to engage with your data by asking questions, crafting reports, and querying information through a text-based interface driven by advanced AI technology. Explore our innovative SalesForce Integration! With Genius Sheets, you can seamlessly communicate with your data, posing inquiries and receiving immediate answers that detail the origin of the data. Establish real-time connections between your applications and reporting spreadsheets for enhanced efficiency. Generate insightful analyses within seconds by creating reports from simple text prompts, requiring no SQL or technical background, which significantly reduces the time needed to access data. Leverage Genius Sheets to extract insights from your foundational data effortlessly. You can utilize our chat-based platform or link Genius Sheets to your messaging applications for convenience. The Genius Sheets AI is equipped with a memory feature that enables you to construct analyses progressively, step by step. The era of self-service data is here, allowing you to connect Genius Sheets to any internal software or database and interact in natural language, just as you would with a colleague. This advancement transforms data accessibility and empowers users to make informed decisions with unprecedented ease.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
API Access
Has API
Integrations
Salesforce
Google Sheets
Haber Chat
Salesforce Agentforce Service
Integrations
Salesforce
Google Sheets
Haber Chat
Salesforce Agentforce Service
Pricing Details
$63 per user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genius Sheets
Country
United States
Website
www.geniussheets.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration