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Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 116 Ratings

Total
ease
features
design
support

Description

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Description

Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk
Augment CXM
CallFinder
Collect!
Deepgram
Gamma
Genesys Cloud EX
HubSpot CRM
InProd
InteliWISE
Korbyt Anywhere
OnGuard
Parloa
Parsey
Sedric AI
SightCall
Smartnumbers
Thrive Global
WIT Conversation Platform
WhatsApp

Integrations

Zendesk
Augment CXM
CallFinder
Collect!
Deepgram
Gamma
Genesys Cloud EX
HubSpot CRM
InProd
InteliWISE
Korbyt Anywhere
OnGuard
Parloa
Parsey
Sedric AI
SightCall
Smartnumbers
Thrive Global
WIT Conversation Platform
WhatsApp

Pricing Details

$75 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

www.genesys.com

Vendor Details

Company Name

Yeastar

Founded

2006

Country

China

Website

www.yeastar.com/

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Business Phone Systems

The Yeastar P-Series Phone System serves as an all-in-one business telecommunication solution, integrating voice, video, and collaboration features into a powerful, cohesive platform. Designed for contemporary businesses, it eliminates the need for disparate communication tools by providing a seamless "PBX-Plus-More" framework.

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Emphasizing a user-friendly approach to Unified Communications, the Yeastar P-Series Phone System provides businesses of any scale with an all-in-one solution for voice calls, video conferencing, messaging, and seamless integrations right from the start.

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

The Yeastar P-Series Phone System includes an integrated call center feature, providing organizations with an all-in-one solution for managing calls, video communications, messaging, and various integrations. This system is designed to cater to the needs of businesses, regardless of their scale.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Center Infrastructure (CCI)

The Yeastar P-Series Phone System features an integrated call center solution designed to provide organizations with an all-in-one package for handling calls, video communications, messaging, and various integrations. This versatile system is ideal for enterprises of any scale.

Cloud PBX

The Yeastar P-Series Phone System offers a comprehensive cloud PBX solution that seamlessly integrates telephony, contact center functionalities, and various applications into a single platform to enhance your everyday business activities.

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Contact Center as a Service (CCaaS)

The Yeastar P-Series revolutionizes conventional telephone systems by offering an advanced CCaaS solution. It integrates both inbound and outbound call center operations with multiple messaging channels, such as WhatsApp, SMS, and Live Chat. This seamless approach allows businesses to engage with customers on their chosen platforms, all through a user-friendly interface.

PBX

User-friendly, efficient, and capable of expansion, the Yeastar P-Series Phone System transforms business communications by unifying calling, meetings, omnichannel messaging, integrations, and additional features into one seamless solution, eliminating barriers of distance, platforms, and systems.

Softphone

Enhance your team's productivity with Yeastar Linkus, the premier softphone that transforms your mobile device, desktop, or web browser into a robust office extension. No matter if you're working remotely, out in the field, or traveling, Linkus guarantees that you stay connected and in control.

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

The Yeastar P-Series Phone System serves as an all-in-one "PBX-Plus-More" solution, integrating voice, video, and collaboration functionalities within a single, dynamic platform. Designed to cater to the advanced requirements of contemporary enterprises, it provides exceptional versatility with deployment options that include Cloud, On-premises, or Software configurations.

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

The Yeastar P-Series offers a comprehensive Unified Communications (UC) solution that harmoniously combines voice, video, messaging, and presence functionalities into a singular platform. This integration removes barriers between various communication methods, enabling contemporary teams to transition smoothly between mobile, desktop, and web interfaces while maintaining seamless continuity.

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

White Label VoIP

Effortlessly established and user-friendly, Yeastar's white-label hosted PBX solutions are designed to enhance your market reach and increase recurring income on a daily basis.

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Alternatives

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