Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Genea offers a cloud-based, automated submeter billing solution that integrates seamlessly with both networked and non-networked meters, simplifying the reading and billing of submeters. Say goodbye to outdated clipboards and spreadsheets, and remove the uncertainties surrounding submetering for good. Our innovative, mobile-first platform enhances the efficiency of submeter reading and billing by eliminating the manual processes that have historically led to errors. By replacing traditional record-keeping methods, your property management team can dedicate more time to critical tasks, ensuring top-notch service and precise invoicing for tenants. Genea’s contemporary approach to submeter billing is designed to eradicate manual workflows and clarify your current system. Interested in experiencing the benefits firsthand? Our experts will review your existing submeter billing spreadsheets to identify mistakes that may result in inaccurate charges for your tenants, ultimately helping you achieve greater accuracy in your billing practices. This proactive analysis can lead to significant improvements in both efficiency and tenant satisfaction.
Description
Utilities are increasingly encountering disruptive challenges in the marketplace. The evolution of technology is transforming how customers engage with both their utilities and the wider world. By collaborating with utility companies, we forecast upcoming technology trends that enable better customer interaction through innovative solutions. The impact of technology is reshaping utility and customer relationships significantly. With MyUsage, customers gain access to more information and enhanced tools that empower them to resolve their inquiries without needing to reach out to you. Our aim is to provide your customers with the autonomy to manage their own issues effectively. We also facilitate an opportunity for customers to break free from debt by allowing them to pay off overdue balances in a gradual and manageable way. As a result, we have successfully assisted customers in maintaining their services while enabling utilities to recover nearly $200 in previously uncollectible debt per customer. This approach encourages customers to make smaller, more frequent payments, ensuring they stay on top of their bills in alignment with their usage patterns. Furthermore, this not only enhances customer satisfaction but also solidifies the financial stability of utility companies in the long run.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Active Directory
Yes
Arcules
Yes
Building Engines
Yes
Cisco Meraki
Yes
Eagle Eye Networks
Yes
Genea Access Control
Yes
Google Workspace
Yes
Lane
Yes
MRI Software
Yes
Microsoft Entra ID
Yes
Integrations
Active Directory
No
Arcules
No
Building Engines
No
Cisco Meraki
No
Eagle Eye Networks
No
Genea Access Control
No
Google Workspace
No
Lane
No
MRI Software
No
Microsoft Entra ID
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Genea
Country
United States
Website
www.getgenea.com/products/submeter-billing/
Vendor Details
Company Name
Exceleron Software
Founded
1999
Country
United States
Website
exceleron.com
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
No
Meter Management
No
Metered Billing
No
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Product Features
Portal
Chat
No
Collaboration
No
Content Management
No
Document Management
No
File Sharing
No
Search
No
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
Yes
Water
Yes
Work Order Management
No