MyUsage Customer Portal Description
We know that utilities are increasingly facing disruptive market challenges. Technology is changing how customers interact with their utilities and the world. We work with utilities to anticipate future technology trends and help them interact more effectively with their customers through technology. The world of utility and customer relations is changing rapidly thanks to technology. MyUsage allows you to give your customers more information and give them better tools to answer their questions. We help you empower your customers to take control of their lives. Your customers can get out of debt and pay off their outstanding balances gradually with manageable payment options. Customers can keep their services while utilities collect almost $200 in debt per customer. Customers will pay lower bills and maintain their finances by using their services more often.
MyUsage Customer Portal Alternatives
Capricorn
SilverBlaze Capricon Customer Portals provides a fully configurable self-service portal solution that improves staff efficiency and customer satisfaction. Capricon allows businesses to provide self-help tools to customers to manage their utilities, reduce calls volumes, access tools for interfacing with customers in new ways and reduce paper bills, invoices, and reports costs. Capricon integrates with existing business systems, and can be accessed from any location on any device.
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Net@Suite
Engineering's utility digital platform is the cloud-based solution for all types of sales and distributors in the gas and electric markets. It takes advantage of Engineering's deep knowledge of these markets and the key processes. Net@Suite provides the best platform for operators working in integrated water distribution, district heat, waste management and public lighting. Our Net@Suite solution includes our wider architecture of digital services. It is an extended, integrated and intelligent platform that manages traditional internal efficiency requirements and new digital business needs. Net@Suite offers innovative payment models in the utility market for the service sector, based on a flexible modular approach. Manage Augmented and Virtual Reality for operators of transmission infrastructures and plants to perform guided operating procedures.
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READi System
READi™, System facilitates operational excellence through robust workflow management functionality that is tailored to your business processes. READi™, System also provides core customer data and customer relation management features that will help you build better (and more profitable!) relationships with your customers. Customer care is about providing the best possible service to your customers. READi™, a web-based CRM platform, can give your organization the tools it needs for customer service. It will also improve your efficiency and your bottom line. The industry's best presentation layer (screen design), is available. READi™, which makes customer enrollment easier by making order entry, turn on work order, notification to customers, and initial billing more efficient, makes customer enrollment even simpler.
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Bynry
Your customers, supervisors, and field staff will have an integrated platform that allows them to run their business more efficiently on the cloud. Bynry's Smart360 is a secure, scalable platform that can be used to manage customer support, billing, workforce and asset management. It also comes with dedicated support. Multiple utilities can be hosted and configured on the same platform. AWS cloud provides high security and scalability. You can start using the platform in just 10 weeks. You can easily integrate with downstream and upstream systems. Your own tech support team! Easy to use platform that requires minimal training. You only pay for what you use and when you use it. No licensing required. Data allows you to make faster and more informed decisions. All datapoints can be managed and customized in one report. All subscription plans include unlimited users.
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Integrations
Company Details
Company:
Exceleron Software
Year Founded:
1999
Headquarters:
United States
Website:
exceleron.com
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Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online
MyUsage Customer Portal Features and Options
Utility Billing Software
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
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