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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Galisto helps you to reduce unnecessary and time-consuming tasks, which are often caused by a large number user applications. Galisto takes away the technical details and gives you an intuitive user interface that allows you to run your daily business efficiently. Your employees are your most valuable resource. They are the ones who make your company unique. How can you support your employees so that they can share their knowledge with others efficiently? Galisto®, supports you on your journey to a knowledge-based business! Our products and services will help you become a knowledge-based organization that shares the best resources with its employees. You can start with a basic set of functions or have specific requirements. Galisto®, has the right answers. Your employees. Your employees are the most valuable resource in your business.

Description

Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Galisto

Founded

2014

Country

Switzerland

Website

www.galisto.ch

Vendor Details

Company Name

Talisma

Founded

1999

Country

United States

Website

www.talisma.com/products/knowledge-base-software/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

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