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Description
RT GSync will enrich your customer management process and expand the client base. This plugin allows bi-directional synchronization between SugarCRM and Google Contact Information. CRM users can reach any customer via their preferred platform. RT GSync makes it easy to schedule meetings and streamline business communication. RT GSync allows you to stay on top your schedule and synchronizes your calendar entries, e.g. appointments, tasks and meetings, etc. SugarCRM and Google work seamlessly together. Calls from Google are synced in SugarCRM's calls module, appointments or meetings in Sugar's meetings module, and tasks within the tasks module so that all entries appear on both platforms.
Description
Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Google Calendar
Google Contacts
Google Drive
RT Telephony
Sugar Sell
SugarCRM
Integrations
Amazon Connect
Google Calendar
Google Contacts
Google Drive
RT Telephony
Sugar Sell
SugarCRM
Pricing Details
$9.99/user per month
Free Trial
Free Version
Pricing Details
$80 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rolustech
Founded
2008
Country
Pakistan
Website
www.rolustech.com/rtgsync/
Vendor Details
Company Name
SugarCRM
Founded
2004
Country
United States
Website
www.sugarcrm.com/solutions/sugar-serve/
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal