Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RT GSync will enrich your customer management process and expand the client base. This plugin allows bi-directional synchronization between SugarCRM and Google Contact Information. CRM users can reach any customer via their preferred platform. RT GSync makes it easy to schedule meetings and streamline business communication. RT GSync allows you to stay on top your schedule and synchronizes your calendar entries, e.g. appointments, tasks and meetings, etc. SugarCRM and Google work seamlessly together. Calls from Google are synced in SugarCRM's calls module, appointments or meetings in Sugar's meetings module, and tasks within the tasks module so that all entries appear on both platforms.

Description

Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Google Calendar Yes 
Google Contacts Yes 
Google Drive Yes 
RT Telephony No 
Sugar Sell No 
SugarCRM No 

Integrations

Amazon Connect Yes 
Google Calendar No 
Google Contacts No 
Google Drive No 
RT Telephony Yes 
Sugar Sell Yes 
SugarCRM Yes 

Pricing Details

$9.99/user per month
Yearly Package also available at $99/user per year
Free Trial Yes 
Free Version No 

Pricing Details

$80 per month
10 user minimum
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Rolustech

Founded

2008

Country

Pakistan

Website

www.rolustech.com/rtgsync/

Vendor Details

Company Name

SugarCRM

Founded

2004

Country

United States

Website

www.sugarcrm.com/solutions/sugar-serve/

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Alternatives

RT Telephony Reviews

RT Telephony

Rolustech

Alternatives

Sugar Sell Reviews

Sugar Sell

SugarCRM
Survey Rocket Reviews

Survey Rocket

AppJetty
QCommission Reviews

QCommission

CellarStone
Sugar Connect Reviews

Sugar Connect

SugarCRM
RT SalesMap Reviews

RT SalesMap

Rolustech
Survey Rocket Reviews

Survey Rocket

AppJetty