Sugar Serve Description

Everything you need for exceptional customer experiences. Imagine resolving every customer service inquiry promptly and proficiently--without a single sloppy handoff or having to scramble for purchase histories. Sugar Serve offers everything you need to create exceptional customer experiences. You'll always be ready to provide customers with exactly what they need. You'll always be available to help customers with any issue or interaction, at any time. Today, too many companies are spending time and money to acquire leads and land sales only to see those relationships fall apart because of poor customer service. Sugar Serve makes it easy to keep customers satisfied and returning for more. Sugar Serve is a customer service platform that focuses on the most important features for service agents. This means you will always have access to the exact information you need. SugarLive seamlessly integrates Sugar Serve's power of omnichannel customer interactions into a single service.

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Pricing

Pricing Starts At:
$80 per month
Pricing Information:
10 user minimum

Integrations

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Reviews

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Company Details

Company:
SugarCRM
Year Founded:
2004
Headquarters:
United States
Website:
www.sugarcrm.com/solutions/sugar-serve/

Media

Sugar Serve Screenshot 1
Sugar Serve Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Online

Sugar Serve Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Sugar Serve User Reviews

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