Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Automated Password Management ensures accessibility around the clock, every day of the week, and is both straightforward and dependable. Greenlight serves as the Italian answer to password management, being user-friendly and compliant with GDPR regulations, which significantly decreases the volume of tickets directed to the service desk, thereby cutting down the associated support costs and eliminating delays in obtaining technical help. Why should one choose Greenlight? It provides a solution for individuals who frequently forget their passwords and helps manage ongoing incidents at the source service desk. The average expense incurred to resolve a source issue is considerably high, and analyzing these challenges reveals that when users are locked out, they often resort to contacting the service desk. In such cases, the operator must then relay a new password to the user, which poses a risk as voice identification can heighten the chance of identity theft. Greenlight addresses this issue by allowing users to autonomously recover their passwords in a manner that is both simple and secure. This platform enables password resets through predefined questions or by dispatching a verification code via SMS or email, mirroring the processes utilized by the applications we engage with daily. This innovative approach not only streamlines password recovery but also enhances overall security for users.

Description

Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Google No 

Integrations

Google Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Netcom

Country

Italy

Website

www.netcom.it/

Vendor Details

Company Name

Help Desk Simulator

Country

United States

Website

helpdesksimulator.com

Product Features

Password Management

Credential Management No 
Multifactor Authentication No 
Password Generator No 
Password Reset No 
Password Synchronization No 
Single Sign On No 
User Management No 

Product Features

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Alternatives

FastPass SSPR Reviews

FastPass SSPR

FastPassCorp

Alternatives

Shift Left Reviews

Shift Left

Recast Software
Core Password Reviews

Core Password

Core Security (Fortra)
Web Tracks Reviews

Web Tracks

Gritware
ASPG ReACT Reviews

ASPG ReACT

Advanced Software Products Group