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features
design
support

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Description

For many companies, the CRM system fails to indicate where their web leads originate, which can lead to significant expenditure on unproductive leads that fail to convert. Relying solely on the number of form submissions isn't sufficient, as various traffic sources can yield clients of vastly differing quality. One particular channel might bring in a few high-value, long-term customers, whereas another could result in a flood of unqualified prospects. To truly assess the effectiveness of a marketing strategy, it's essential to monitor the revenue generated from each initiative. This means evaluating the monetary impact of all campaigns and channels, including the first-click, last-click, and everything in between. By focusing your investment exclusively on channels that actually contribute to sales, you can optimize your marketing budget and achieve better results. Thus, understanding the source of your leads can significantly enhance your overall marketing strategy.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
Salesforce
Apptivo
Google Analytics
Gravity Forms
Highrise
HubSpot CRM
Insightly
Keap
Oracle Siebel CRM
Pipedrive
Salesboom CRM
Salesflare
Salesforce Marketing Cloud Account Engagement
ServiceNow
Streak
Teamgate CRM
Webex Contact Center
Zoho CRM
eGain Chat

Integrations

Microsoft Dynamics 365
Salesforce
Apptivo
Google Analytics
Gravity Forms
Highrise
HubSpot CRM
Insightly
Keap
Oracle Siebel CRM
Pipedrive
Salesboom CRM
Salesflare
Salesforce Marketing Cloud Account Engagement
ServiceNow
Streak
Teamgate CRM
Webex Contact Center
Zoho CRM
eGain Chat

Pricing Details

$97 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GA Connector

Country

Ukraine

Website

gaconnector.com

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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Alternatives

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