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Description
The advancement of back-end speech recognition stands out as the most crucial technological breakthrough in the fields of dictation and transcription. Utilizing Fusion Speech®, powered by Nuance’s SpeechMagic™, this innovative technology can be implemented across various medical specialties without the need for physician training or adjustments in existing practice patterns. By using Fusion Voice® for dictation capture and processing it through Fusion Speech, healthcare providers can significantly enhance transcription productivity via Fusion Text®. The integration of these Fusion modules not only streamlines operations but also leads to significant cost reductions in ongoing labor and outsourcing expenses. This represents the ideal speech recognition solution you've been searching for, as other technologies have often delivered superficial features without establishing a sustainable business model. With Fusion Speech, you gain access to the essential tools needed to implement a speech recognition system that generates concrete and measurable returns on your investment, ensuring that your practice thrives in an increasingly digital landscape. Embrace this transformative solution and witness the positive impact it can have on your operational efficiency.
Description
With OTO, call centers gain complete visibility into customer call conversations within just 20 hours, enhancing their ability to complement NPS scoring through in-call intonation analytics. By pinpointing call agent engagement, businesses can proactively develop their workforce management strategies and streamline the quality assurance process for calls. OTO's language-agnostic capabilities provide diverse output parameters, while its API enables companies to begin analyzing all in-call conversations in a matter of hours. Take advantage of our free trial to start unlocking insights from your call data! Recognizing that voice is a crucial connection point with customers, we aim to empower organizations to effectively comprehend and utilize their voice data at scale. Whether you are creating a mobile application or building data analytics dashboards, our lightweight DeepToneTM engine offers access to robust voice models across any device, enriching your audio analysis with comprehensive acoustic labels suitable for nearly all audio formats. By harnessing these advanced tools, you can unlock new opportunities for customer engagement and operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Integrations
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$100 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dolbey
Founded
1994
Country
United States
Website
www.dolbey.com/solutions/speech-recognition/fusion-speech/
Vendor Details
Company Name
OTO Systems
Founded
2017
Country
United States
Website
www.oto.ai/
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Deep Learning
Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition