Average Ratings 13 Ratings

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

FuseBase allows you to communicate and collaborate with both your team and clients. Create your Organization, and invite your team members to it. Create super documents with a wide range of integration options. Add and manage tasks to your team. Comment on them and chat directly in your workspaces. Empower yourself and your team to complete tasks faster, with fewer meetings and iterations. Nimbus Business gives you more chances to increase your brand awareness. AI can improve your workflow. Nimbus AI is a powerful tool that will transform the way you manage time. Create content from scratch or enhance existing content. Get personalized recommendations. You can benefit from an AI assistant who is always available in your work hub.

Description

Ravine Desk serves as a comprehensive help desk and ticketing solution designed specifically for small IT service providers, managed service providers (MSPs), and consultants who manage multiple client accounts. Developed by an active MSP, the platform was refined using real-world support scenarios during its creation. Each user account is assigned a unique branded subdomain along with a dedicated client portal for ease of access. Support tickets can be submitted via email, directly through the portal, or through an integrable support widget that can be placed on any website, ensuring that client email responses automatically correlate with the appropriate ticket. Additionally, every plan comes equipped with an integrated AI assistant that delivers daily summaries and problem assessments, offering enhanced ticket triage and client-facing status updates in the premium tiers. The pricing structure is consistent and determined by the number of technicians, eliminating per-ticket or per-client charges while allowing unlimited tickets across all plans. For those interested in exploring the service, a risk-free 14-day trial is offered without the need for a credit card. This enables potential users to experience the platform's capabilities firsthand before making a commitment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asana Yes 
Claude Code No 
HubSpot CRM Yes 
Shift Yes 
monday AI work platform Yes 

Integrations

Asana No 
Claude Code Yes 
HubSpot CRM No 
Shift No 
monday AI work platform No 

Pricing Details

$32
FuseBase is free for teams and individuals. Contact sales for a customized pricing quote.
Free Trial Yes 
Free Version Yes 

Pricing Details

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

FuseBase

Founded

2014

Country

United States

Website

thefusebase.com

Vendor Details

Company Name

Ravine Software

Founded

2012

Country

United States

Website

ravinedesk.com

Product Features

Document Management

Access Controls Yes 
Archiving & Retention No 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery No 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management Yes 
File Recovery Yes 
File Type Conversion No 
Forms Management Yes 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal Yes 

Note-Taking

Categories / Organization No 
Clip From Web No 
Document Scanning No 
Formatting / Markdown Yes 
Handwriting No 
Hyperlinking Yes 
Image Insertion Yes 
List/Checklist Creation Yes 
Printing No 
Search Yes 
Sharing / Collaboration Yes 
Syncing Yes 
Templates Yes 
Voice Notes No 

Productivity

Collaboration Yes 
Database Creation Yes 
Document Creation Yes 
File Sharing Yes 
Notes Management Yes 
Office Suite No 
Presentation Tools No 
Project Management Yes 
Task Management Yes 
Team Chat Yes 

Task Management

Collaboration Yes 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

Product Features

Help Desk

Introducing a ticketing system featuring a custom client portal, the ability to convert emails into tickets, track billable hours for each comment, and have an AI assistant included in all packages. Tailored for freelancers and small development teams, our services offer straightforward monthly pricing starting at just $12, along with a complimentary 14-day trial period.

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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