FuseBase
4.5 out of 5 starsRavine Desk
4.5 out of 5 starsAverage Ratings 13 Ratings
Average Ratings 2 Ratings
Description
FuseBase allows you to communicate and collaborate with both your team and clients. Create your Organization, and invite your team members to it. Create super documents with a wide range of integration options. Add and manage tasks to your team. Comment on them and chat directly in your workspaces.
Empower yourself and your team to complete tasks faster, with fewer meetings and iterations. Nimbus Business gives you more chances to increase your brand awareness.
AI can improve your workflow. Nimbus AI is a powerful tool that will transform the way you manage time. Create content from scratch or enhance existing content. Get personalized recommendations. You can benefit from an AI assistant who is always available in your work hub.
Description
Ravine Desk serves as a comprehensive help desk and ticketing solution designed specifically for small IT service providers, managed service providers (MSPs), and consultants who manage multiple client accounts. Developed by an active MSP, the platform was refined using real-world support scenarios during its creation. Each user account is assigned a unique branded subdomain along with a dedicated client portal for ease of access. Support tickets can be submitted via email, directly through the portal, or through an integrable support widget that can be placed on any website, ensuring that client email responses automatically correlate with the appropriate ticket. Additionally, every plan comes equipped with an integrated AI assistant that delivers daily summaries and problem assessments, offering enhanced ticket triage and client-facing status updates in the premium tiers. The pricing structure is consistent and determined by the number of technicians, eliminating per-ticket or per-client charges while allowing unlimited tickets across all plans. For those interested in exploring the service, a risk-free 14-day trial is offered without the need for a credit card. This enables potential users to experience the platform's capabilities firsthand before making a commitment.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Asana
Yes
Claude Code
No
HubSpot CRM
Yes
Shift
Yes
monday AI work platform
Yes
Integrations
Asana
No
Claude Code
Yes
HubSpot CRM
No
Shift
No
monday AI work platform
No
Pricing Details
$32
FuseBase is free for teams and individuals. Contact sales for a customized pricing quote.
Free Trial
Yes
Free Version
Yes
Pricing Details
$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
FuseBase
Founded
2014
Country
United States
Website
thefusebase.com
Vendor Details
Company Name
Ravine Software
Founded
2012
Country
United States
Website
ravinedesk.com
Product Features
Document Management
Access Controls
Yes
Archiving & Retention
No
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
No
Document Capture
No
Document Conversion
No
Document Delivery
No
Document Indexing
No
Document Retention
Yes
Electronic Signature
No
Email Management
Yes
File Recovery
Yes
File Type Conversion
No
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
Yes
Note-Taking
Categories / Organization
No
Clip From Web
No
Document Scanning
No
Formatting / Markdown
Yes
Handwriting
No
Hyperlinking
Yes
Image Insertion
Yes
List/Checklist Creation
Yes
Printing
No
Search
Yes
Sharing / Collaboration
Yes
Syncing
Yes
Templates
Yes
Voice Notes
No
Productivity
Collaboration
Yes
Database Creation
Yes
Document Creation
Yes
File Sharing
Yes
Notes Management
Yes
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
Yes
Team Chat
Yes
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
Yes
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
Yes
Recurring Tasks
Yes
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
Yes
To-Do List View
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes